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Adding pay monthly phone to PAYG account

george1841
Level 1: Joiner
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on ‎14-08-2020 10:37

on ‎14-08-2020 10:37

Hi all

 

I now have a new O2 contract phone which I use in parallel with PAYG SIM elsewhere. The MyO2 login only seems to display the PAYG number. When I attempt to 'bring in new device', the website indicates that the pay monthly device is already associated with my account! Curiously, after failing the 'bring in' process, I can then see the new number in the dashboard and can access bills etc - but only until I log out. When I log in again, I only see PAYG number again. I called O2 but the agent just indicated that 'it happens sometimes' and did not offer a solution. Any ideas anyone? Thank you  

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MI5
Level 94: Supreme
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on ‎14-08-2020 11:18

on ‎14-08-2020 11:18

@george1841 

Unfortunately you need to call customer service again to fix it for you..

That's what they are there for, not to fob you off. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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