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Adding my boyfriends o2 acc etc to My o2 app

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Shelley100
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‎12-03-2020 19:10 - edited ‎12-03-2020 19:14

‎12-03-2020 19:10 - edited ‎12-03-2020 19:14

Hi,my boyfriend currently has a lost handset and I would like to know if it's possible to add his phone number etc to my o2 app so he can access his account.?.

Many thanks 

Shelley 

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MI5
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‎12-03-2020 19:15 - edited ‎12-03-2020 19:16

‎12-03-2020 19:15 - edited ‎12-03-2020 19:16

@Shelley100 

It would be better for him to access his MyO2 online as it can not be undone once he gets a new phone http://www.o2.co.uk/myo2

He also needs to report his phone lost Guide: Lost or Stolen O2 Device? - How to Report it to avoid a big bill if somone finds it and uses it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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‎12-03-2020 19:15 - edited ‎12-03-2020 19:16

‎12-03-2020 19:15 - edited ‎12-03-2020 19:16

@Shelley100 

It would be better for him to access his MyO2 online as it can not be undone once he gets a new phone http://www.o2.co.uk/myo2

He also needs to report his phone lost Guide: Lost or Stolen O2 Device? - How to Report it to avoid a big bill if somone finds it and uses it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎12-03-2020 20:30

on ‎12-03-2020 20:30

It won't be possible until he gets another replacement sim card and the account unblocked

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Bambino
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on ‎12-03-2020 20:51

on ‎12-03-2020 20:51

@Shelley100  Not a good idea for your boyfriend to alter his account. He needs to report the phone as lost. O2 will take care of the rest, and he will be sent a new sim card.

I DO NOT WORK FOR O2



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