Account on my o2

[Sue32]

My name is S Ambler, My husband has had the new changes to his my o2 app but mine has not been done and I'm unable to see my bill or any of my account 

[Enlli]

You may be in the process of being moved

If you are trying to log in to the My O2 app

Instead try the web version 

https://accounts.o2.co.uk/signin

If that works then delete the app, reboot phone and reinstall 

If none of that works then 

You can call O2 on 202

Or use the social media links below

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

[MI5]

@Sue32 

Try online https://mymobile.o2.co.uk/
If using the app, try deleting, rebooting phone and then reinstall the app.
This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)
Unlikely that you'd get help in store, but may be worth a last resort try.

Guide: How to find help & contact O2 

[G13rty]

They seem very unorganised with their change over. I’ve called customer services on 202 who are raising a case for me and will be following up in around 24 hours but no timeframes for a resolution. 

[Enlli]

@G13rty Don't expect O2 to come back to you  It rarely happens