Unable to access My O2 Account

[Sunnysteve]

Hello,

Please, I can’t access my O2 account, it’s been saying it will be available after 48 hours and it’s been 5 days now. How do I get it fixed. 

Thank you.

[Enlli]

You and many others

If you are trying to log in to the My O2 app

Instead try the web version 

https://accounts.o2.co.uk/signin

If that works then delete the app, reboot phone and reinstall 

If none of that works then 

You can call O2 on 202

Or use the social media links below

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

[G13rty]

Call customer services on 202 and speak to them. They are recording cases and escalating them as I’ve just spoken to them this morning.