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Account on my o2

Sue32
Level 1: Joiner
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My name is S Ambler, My husband has had the new changes to his my o2 app but mine has not been done and I'm unable to see my bill or any of my account 

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Enlli
Level 67: Unsung hero
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You may be in the process of being moved

If you are trying to log in to the My O2 app

 

Instead try the web version 

 

https://accounts.o2.co.uk/signin

 

If that works then delete the app, reboot phone and reinstall 

 

If none of that works then 

 

You can call O2 on 202

 

Or use the social media links below

 

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG

 

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
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@Sue32 

Try online https://mymobile.o2.co.uk/
If using the app, try deleting, rebooting phone and then reinstall the app.
This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)
Unlikely that you'd get help in store, but may be worth a last resort try.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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G13rty
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They seem very unorganised with their change over. I’ve called customer services on 202 who are raising a case for me and will be following up in around 24 hours but no timeframes for a resolution. 

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Enlli
Level 67: Unsung hero
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@G13rty Don't expect O2 to come back to you  It rarely happens 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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