Account/Number recovery.

[Corey56]

Hi, 

Recently I fell on rather hard times & feel behind on my phone payments, resulting in my phone being cut off & losing my number & any ability to phone anyone, I am now back on my feet & have paid off the debt I owed, however I am still of course unable to phone anyone or anything of the sort, I am wondering what to do in this situation, as I would like to keep the number I had.

[Bambino]

@Corey56 You can download Skype to call 0800 numbers for free: Guide: A Guide to Skype 

Then speak to the Payment Management Team on 0800 902 0217/0800 032 5302

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

[MI5]

@Corey56 

Get a payg sim https://www.o2.co.uk/shop/sim-cards/pay-as-you-go

Then ask O2 to migrate your old number to it Guide: Migration & porting into O2 

Guide: How to find help & contact O2