02 refresh contract

[Emma1948]

Hi everyone I just hope someone can answer my question as searching for it on 02 app/ website is impossible! 
I have an 02 refresh 5gb contract and have been with 02 for about 20 years. 
I have lost my phone does my 02 refresh contract include loss insurance as it says some 02 refresh contracts do but I just cannot find out if that is applicable on mine ??? 

[jonsie · Accepted solution]

If you check My O2 any insurance will be shown as a bolt on

Other than that you will have to contact O2

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

[Bambino]

@Emma1948 You need to report the phone as lost so O2 can send you a new sim: Lost or Stolen O2 Device