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s_kingdom · ‎14-08-2014

I am unable to access My02 app as when I log in I get a Code 4 error message. I was wondering if anyone else is having problems like this.

Anonymous · ‎14-08-2014

You could try ringing customer services on 202 contract or 4445 payg.

jonsie · ‎14-08-2014

It's still down with the same error code which is unusual. Maintenance is usually done around midnight and the early hours so it's either a major update or a national problem.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

jonsie · ‎14-08-2014

I'm guessing there are problems

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎14-08-2014

I have called O2 on 202 and they could not help as all the systems are down, the advice was they are trying to sort it as quick as possible.

jonsie · ‎14-08-2014

Yes it's not routine maintenance, that's become quite apparent. Let's hope they sort it out as quickly as possible.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎14-08-2014

Still down.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎14-08-2014

Back on now on my PC....

Veritas Numquam Perit

Toby · ‎14-08-2014

I'll see if I can get some info guys. Let me know if your situation changes.

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Cleoriff · ‎14-08-2014

@Toby wrote:
I'll see if I can get some info guys. Let me know if your situation changes.

As I said @Toby It is back on on my PC...just...

Veritas Numquam Perit

Toby · ‎14-08-2014

Does 'just' mean its working but slowly Cleo, or are certain pages/features not working?

FYI guys, the team is aware of the problem and are working on it as we speak.

Cheers

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