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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Change accounts // number

Hello,I called to change accounts and phone number yesterday. The lady said it would take within 24 hours for the number to change back to my previous number but it is still the same.Please let me know when it will be successfully transferred

Resolved! Calling inside UK to New York

With my current contract will it cost me to call New York for 10mins?

Unable to sign into M2 O2 app

Hi, I have been a business customer (pay monthly) with number of devices for so many years now. Today I downloaded My 02 app and when I tried to log in, I get message saying 'My 02 isn't available to you'. Is this app not available to business custom...

Resolved! Pay as you go to pay monthly

On Saturday I changed from a pay as you go tariff to pay monthly. My phone number was transferred to the new SIM card and everything seemed to be working as normal. I’m unable to sign into my O2 and when I do try and sign in on the Internet its sayin...

Resolved! one off bolt

Hi.By mistake my child buy one off bolt yesterday thinking that is upgrade.Today I received email that i am charged 47.66 pound.If is any possibility to cancel one off bolt,please?Thank youKind regards

Resolved! how do I change my email address on myO2?

How does one change email address

Resolved! No connection

I have no connection with my phone can you tell me what is going on and when it will get back to normal. I live in Sunbury-On-Thames. Please. irene.

Not received message International

Im not getting my messages from my country

Resolved! Tracking my order

I recently upgraded my phone and the replacement is due to arrive tomorrow but the tracking is showing as empty. How can I confirm the order has been shipped?

Resolved! Can't access account details

Hi, When i try to log into my02, i get this... "To access your account details page, enter the code we’ve just sent to" ... but there is no field available for me to type the code anywhere! Pls advise. Maarten

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