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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Disney Plus extra

Hi! I'm trying to add Disney+ to my pay monthly account as per this page - https://www.o2.co.uk/extras/disney-plusHowever when i go into MyO2 to add it in, i can't find the option anywhere & can't call o2 as they are only taking urgent calls due to h...

Bill

Hi I'm asking for a hold on bill till the end of next month I've been cut of work and not sure.to wjats happily g a out me getti g paid thanks

How do I remove Bolt ons and spend Cap from my device

Please I just realised I am been charged extra for bolt ons. I did it because I saw it was a one off bill. But now I am been charged for it. Also I want to remove the spending cap in my device because I will end up not using the £15 on it

Changing Extra

I choose Amazon Prime 6 months extra when i got my new phone but it will not let ne use it as i had a 3 month Amazon Prime when I got a tablet last month. How can i change this now as no option on my O2 and they are only taking critical calls on 202

Doesn't recognise my account

I had an iphone and used the My O2 app. I have now upgraded and kept my number (although I did have a temporary number for a day while my old one migrated). The my O2 account does not recognise me now.

Lost my iPhone but still under 12-month warranty

Hi guys, I lost my iPhone when I was shopping today and it must have fallen out of my pocket. I purchased my phone last July and it is still within the 12-month warranty. Will O2 replace my phone because it is still under warranty? I would have made ...

Disney plus extra

Why when I go for Disney plus it tells me to go to my O2 to add it as an extra but there is no option in my O2 to do so. Can't see anything online

Resolved! Data

I've spent £30 on data and still had 15gb to use but its put my data down to what I'm contracted to, I thought the data I buy was suppose to roll over until gone? I havent used it all so why am I back to 5 rather then 15?

phone hacking

I think my phone is hacked

S20 ultra pre order in store

I paid £50 deposit for an s20 ultra In store which due to the virus has been closed. As usual with O2 I can't get through to customer services on the phone or via chat in myO2. How do I find out what to do next or cancel the order?

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