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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Data not working

Help. After essential upgrade, mobile data not working. Kept same number etc. Just downgraded amount of data. My data is essential to work the app I use for work, #frontlinekeyworker

Phone cut off during this worrying time after payment wasn't taken for the first time in 4 years??

I have been trying to send important messages all day. None of them would go through. Thought it might be due to usage of more people using the phone at the moment. Then I was told that a payment of £27 didn't go through on the 20th of this month. I ...

Missing confirmatory email & unable to contact O2

My old My O2 account seems to have disappeared so I needed a new one. I managed to get through the registration process but at the end it said that I needed to reply to a confirmatory email from O2 within 48 hours. I have not yet received this email ...

MyO2 won't allow me to upgrade...

So, i'm eligible for an upgrade now, I've had my phone 3 years, I've received the text etc. I am definitely eligible for an upgrade. So where it says "good news you can upgrade today, and I click on the link, it says "You have no numbers or accounts ...

Resolved! Viewing bills when you have more than one account

Hi I hope someone can please help. I have two phones on pay monthly. Mine and my daughters. When I go into my O2 I can only view details for one phone (my daughters). Does anyone know how i can view bill details, upgrade options for my phone. I have ...

Mast has been down for days, can't do wifi calling as can't get text sent to me.

Arrgh. A mast is down in our area, has been for ages and doesn't look like its being mended til at least 16th April. I'm working from home with my poorly daughter and now is really not a good time to not be able to call anyone. I think I might be abl...

Resolved! phone is still not delivered

It’s now been a week since i ordered my phone, i got emailed all the legal documents and agreements aswell as them telling me they have my order so i’m sure it went through. however i have no received my phone yet and it’s been a week, no more emails...

Cancel an extra

Hi, I have message O2 on facebook and tried calling customer service but couldn'tget any help. All I want to know is how do I cancel my extra, on website it says I can do it through 'My O2 app' but it doesn't say how.I tried calling 202 but they dire...

Microsoft Store Refund for o2 Mobile Purchased Content

My son logged into his Xbox and undertook a transaction to purchase content with his O2 mobile phone. A line for Microsoft Store transaction valued at 31.99 (28th February) subsequently appeared on the mobile phone bill which I am financially respons...

Data not working, recently been abroad

My data was turned off as I went t OK work abroad for 6 months, I'm back now and can't figure out how to turn on my data

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