cancel
Showing results for 
Search instead for 
Did you mean: 

Guide: Adding and removing O2 Extras

jonsie
Level 94: Supreme
  • 85248 Posts
  • 591 Topics
  • 4462 Solutions
Registered:

We get many queries about adding O2 Extras on the Community

Here is a step-by-step guide on adding and removing Extras

 

Adding an Extra

 

When you upgrade or take out a new contract on O2 there is usually a choice of an Extra included with the new contract. Once you have completed the upgrade or application, you get to choose an Extra.

 

You will normally receive an email about your extra within 24 hours, an example here:

 

Extras - screenshot of the Disney+ email from O2Extras - screenshot of the Disney+ email from O2

 

Follow the link arrowed in the email and you will be taken to My O2

 

choose extra.PNG

 

Click on each section to see the choice of available Extras

In this example I will show you the most common Extra chosen which is Disney+

Click on Disney+ and you will be taken to the next step

 

confirm extra.PNG

 

Confirm your choice

 

Extras - screenshot of the Disney+ email from O2Extras - screenshot of the Disney+ email from O2

 

Follow the link in the email and you can then redeem your Extra

You will be then directed to the Disney+ screen

In the example the code has been redeemed

 

activate and redeem disney.PNG

 

Once redeemed you will need to activate Disney+

This can take anything from a few minutes up to 24 hours

You have 28 days to activate giving you an extra month if you already have a current subscription

If your current subscription has longer to run, you cannot piggy-back to extend it

You would need to use a different email address to register a new subscription

 

activate extra.PNG

 

Once activated your Extra will be ready to use and you can register

 

disney account ready.PNG

 

Click on the Start Streaming button to sign up

 

sign up disney.PNG

 

log in disney.PNG

 

Now you are all set to use Disney+ smiling

 

Once you are logged in you can check you have the O2 offer and your account will show as an O2 Subscription

 

check subscription.PNG

 

check disney account.jpg

 

O2 subscription.PNG

 

That's it, all done and you can enjoy what Disney+ has to offer.

 

What happens when the O2 Subscription ends?

If you want to carry on yourself you will be charged the discounted price shown in My O2

 

 

Removing an Extra

 

If you want to cancel after or before the end date of the offer

Go to My O2

Scroll down to Extras

Click on the large + sign beneath the Extra

Then click on Manage Extra

Tick on the Do Not Auto Renew box and save

 

manage exras.jpg

 

cancel extras.jpg

 

 

More information is available on the O2 website along with Q&A's.

 

https://www.o2.co.uk/extras

 

Enjoy with O2

 

28 Comments
Marjo
Former Staff
  • 7880 Posts
  • 468 Topics
  • 55 Solutions
Registered:

Thanks a lot @jonsie for taking the time to put this together! Much appreciated! It will surely be of help to many people! clappraythumbsup

MI5
Level 94: Supreme
  • 119288 Posts
  • 604 Topics
  • 17276 Solutions
Registered:

Good job @jonsie thumbsup

Cleoriff
Level 94: Supreme
  • 103623 Posts
  • 780 Topics
  • 4833 Solutions
Registered:

Superb guide @jonsie. Long overdue. It covers applying and removal which is just what we need.

It needs to be given it's own # so we can access it easily. Also added to the Community guides.

@Martin-O2@Marjo  could you give this a # please? 'Extra' would be good, (even though we already have one but the drop down menu would allow us to choose the correct one).

Great job again @jonsie wink

gmarkj
Level 52: Innovator
  • 7475 Posts
  • 86 Topics
  • 358 Solutions
Registered:
Well done @jonsie for producing this.
I think it'll be referred to quite a lot!
Bambino
Level 71: Golden Child
  • 17747 Posts
  • 857 Topics
  • 1806 Solutions
Registered:

Very good guide @jonsie Well done.

Martin-O2
Community Manager
Community Manager
  • 7738 Posts
  • 725 Topics
  • 90 Solutions
Registered:

Brilliant guide @jonsie! Really useful. slight_smile

 

@Cleoriff I'll get the # mention sorted by the end of the day. wink

Martin-O2
Community Manager
Community Manager
  • 7738 Posts
  • 725 Topics
  • 90 Solutions
Registered:

The guide mention for this has now been setup! # extra will bring up the link. slight_smile

jonsie
Level 94: Supreme
  • 85248 Posts
  • 591 Topics
  • 4462 Solutions
Registered:

Thanks @Martin-O2 thumbsup

MI5
Level 94: Supreme
  • 119288 Posts
  • 604 Topics
  • 17276 Solutions
Registered:
Martin-O2
Community Manager
Community Manager
  • 7738 Posts
  • 725 Topics
  • 90 Solutions
Registered:

Thanks for checking it guys! 

Cleoriff
Level 94: Supreme
  • 103623 Posts
  • 780 Topics
  • 4833 Solutions
Registered:
Martin-O2
Community Manager
Community Manager
  • 7738 Posts
  • 725 Topics
  • 90 Solutions
Registered:

Will do @Cleoriffslight_smile

Cleoriff
Level 94: Supreme
  • 103623 Posts
  • 780 Topics
  • 4833 Solutions
Registered:

Thanks @Martin-O2 thumbsup

szmidtka
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:
Hi i have a error message
Oops Sorry, we weren't able to add your extra. Please try again. Nothing ses to work i tried hundred times and still same any solution please?

MI5
Level 94: Supreme
  • 119288 Posts
  • 604 Topics
  • 17276 Solutions
Registered:

It's a known issue @szmidtka 

O2 are aware.

gmarkj
Level 52: Innovator
  • 7475 Posts
  • 86 Topics
  • 358 Solutions
Registered:

Nice guide @jonsie . Will be trying this soon...

Quick question for those that have had Disney+ as an extra before - if you previously had Disney as an extra and you want to take it again (say a couple of months later after the old extra expired), can you use the same email address as before or do you need to use a different one?

jonsie
Level 94: Supreme
  • 85248 Posts
  • 591 Topics
  • 4462 Solutions
Registered:

Yes exactly the same details.

I've done it three times now

Juliehornet600
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Thanks, think I've sorted it now. 🙂
Cleoriff
Level 94: Supreme
  • 103623 Posts
  • 780 Topics
  • 4833 Solutions
Registered:
jonsie
Level 94: Supreme
  • 85248 Posts
  • 591 Topics
  • 4462 Solutions
Registered:

Galad the guide helped @Juliehornet600 thumbsup

Yvonne1
Level 1: Joiner
  • 3 Posts
  • 2 Topics
  • 0 Solutions
Registered:
U have charged me for disney+ yet my subscription ran out 2 months ago. Either renew this or refund me. 4 days I have been trying to speak to a guru or someone anyone from o2 but I keep get sent back to community. This service is appalling and I am in the process of finding another better service provider
MI5
Level 94: Supreme
  • 119288 Posts
  • 604 Topics
  • 17276 Solutions
Registered:

@Yvonne1 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

Gwen71
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

I bought a new phoneo and got the Disney+ as an extra. I logged into it on the phone when I was learning how to use it but never used the channel as I have no children at home.

Now I've received a bill for 2 months Disney Plus.

I received the bill on 12 July. There is a charge for Disney Plus from 11 June to 12 July and the charge for the second month Disney plus is from 11 July to 11 August.  The fact that I didn;'t receive the bill until 12 July means that I was unable to avoid the second month charge as it was the first I knew of it since buying the phone more than 7 months ago.

Can you look at this please and review.  I consider this unfair practice and will log a complaint if this charge is enforced.

Thank you for your attention

MI5
Level 94: Supreme
  • 119288 Posts
  • 604 Topics
  • 17276 Solutions
Registered:

@Gwen71 

It's your responsibility to manage the extra as per the guide you have posted on.

You would have been emailed a reminder before the free period ended too, so you must have ignored that?

Cancel it now and you won't be charged any further.

Ghanimah
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Many thanks for this, invaluable. However, I would like to find when my free trial ends. Do you have any advice on how I can find this?

jonsie
Level 94: Supreme
  • 85248 Posts
  • 591 Topics
  • 4462 Solutions
Registered:

Follow the guide @Ghanimah 

When you click on the extra it tells you when the offer ends

Ghanimah
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Brilliant, thank you.

jonsie
Level 94: Supreme
  • 85248 Posts
  • 591 Topics
  • 4462 Solutions
Registered:

Welcome 😊