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Guide: Adding and removing O2 Extras

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We get many queries about adding O2 Extras on the Community

Here is a step-by-step guide on adding and removing Extras


Adding an Extra


When you upgrade or take out a new contract on O2 there is usually a choice of an Extra included with the new contract. Once you have completed the upgrade or application, you get to choose an Extra.


You will normally receive an email about your extra within 24 hours, an example here:


Extras - screenshot of the Disney+ email from O2Extras - screenshot of the Disney+ email from O2


Follow the link arrowed in the email and you will be taken to My O2


choose extra.PNG


Click on each section to see the choice of available Extras

In this example I will show you the most common Extra chosen which is Disney+

Click on Disney+ and you will be taken to the next step


confirm extra.PNG


Confirm your choice


Extras - screenshot of the Disney+ email from O2Extras - screenshot of the Disney+ email from O2


Follow the link in the email and you can then redeem your Extra

You will be then directed to the Disney+ screen

In the example the code has been redeemed


activate and redeem disney.PNG


Once redeemed you will need to activate Disney+

This can take anything from a few minutes up to 24 hours

You have 28 days to activate giving you an extra month if you already have a current subscription

If your current subscription has longer to run, you cannot piggy-back to extend it

You would need to use a different email address to register a new subscription


activate extra.PNG


Once activated your Extra will be ready to use and you can register


disney account ready.PNG


Click on the Start Streaming button to sign up


sign up disney.PNG


log in disney.PNG


Now you are all set to use Disney+ smiling


Once you are logged in you can check you have the O2 offer and your account will show as an O2 Subscription


check subscription.PNG


check disney account.jpg


O2 subscription.PNG


That's it, all done and you can enjoy what Disney+ has to offer.


What happens when the O2 Subscription ends?

If you want to carry on yourself you will be charged the discounted price shown in My O2



Removing an Extra


If you want to cancel after or before the end date of the offer

Go to My O2

Scroll down to Extras

Click on the large + sign beneath the Extra

Then click on Manage Extra

Tick on the Do Not Auto Renew box and save


manage exras.jpg


cancel extras.jpg



More information is available on the O2 website along with Q&A's.


From 8 April 2024 customers will have the flexibility to choose which Disney+ plan is right for them as an O2 Extra, these options include Standard With AdsStandard, and Premium. More details on this can be seen below ↘️


Disney+ Extra *UPDATE*


Enjoy with O2