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Level 1: Joiner
Posts: 1
Registered: ‎18-09-2018

live chat

is anyone els having trouble contacting anyone on live chat  my phone seems to be cut off even tho th ebill has been paied and i cant contact them to sort the problem Smiley Sad 

 

Level 64: Magistrate
Posts: 12,681
Registered: ‎31-03-2010

Re: live chat

@brooke You can call customer service for free on any phone on 0800 032 1402. Better to call than to try and use Live Chat.

I DO NOT WORK FOR O2

Posts: 73,468
Topics: 688
Registered: ‎14-01-2013

Re: live chat

Hi @brooke

You need to borrow a phone or use a landline

https://www.o2.co.uk/contactus

*The Game Is On*


MCD
Level 1: Joiner
Posts: 1
Registered: ‎18-09-2018

Re: live chat

Yeah, you're not alone. I'm using a laptop. The webpage, "Help" is constantly trying to connect to live chat. I see it bottom left corner of the screen. I'm using Chrome. 

 

Not sure why it ain't working, sorry.  

Level 1: Joiner
Posts: 1
Registered: ‎12-10-2015

Re: live chat

I can't seem to join either, it is constantly 'checking for an agent'.

Highlighted
Posts: 88,627
Topics: 536
Registered: ‎04-04-2012

Re: live chat

Try a different browser or clear cache and cookies from the one you are using
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 1
Registered: ‎18-09-2018

Re: live chat - Can't unblock my phone

Sigh!

I can't get in contact with O2 to unblock my phone.

Nothing happening on live chat.

I will have to borrow someone's phone to call them.