General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 priority issue when buying post malone tickets

When i used O2 Priority when I click on 'Get Tickets' and go through to Ticketmaster, it just says the O2 Pre-Sale is 'Happening Now' with no obvious place for me to click to buy tickets. I'm signed in to Priority and Ticketmaster on my PC. This didn...

Calls failed...........

I can not receive or make calls. Inbound or outbound. I try and speak to a stupid chat bot and they tell me to call 4445. I can not call or if it does work I get cut off. I test the postcode checker for signal and all is fine. I complete a new iPhone...

"Literally spells SCAM"

O2 Scam Help | Meet dAIsy, The Scam-Fighting AI Bot Bottom of this page tries to make 7726 easy to remember by saying it spells SCAM, but it doesn't. It originally stood for SPAM (which it does spell).

Number Port

I urgently need help regarding getting a specific telephone number - This is time sensitive and has the potential for a huge financial impact to myself - The number in question is not currently in use and the information i have points to the range ho...

Fraud : Alive and Kicking!

As the post count has dropped, I thought I'd drop this in here today.I have a Sim Only contract. I also pay for a sim only for my grandson. When I took out his, I asked if he could have control of his My O2. As he was at ours, they had a word with hi...

My Dec and Jan bills

Hi ive been asked by Airtime to forward these bills in PDF form as my discount has not come off. I don’t know how to do this and would appreciate any help Thank you

Article in MSM re Customer Services

So according to the Article they spend a million a day on customer servicesIf they are spending £1 million a day they have been robbedhttps://www.msn.com/en-gb/money/other/virgin-media-o2-spends-1m-on-customer-support-every-day-and-promises-to-not-pu...

Feeling conned

Recently upgraded 2 iPhones and both contracts in final few months of 3 year contract. App stated upgrade today with zero to pay on old phones. Also, I got offered Apple AirPods for £1 with a voucher after 30 days. Now found out I’m still being charg...

Virgin Media O2 reveals scammers’ texts to trick teens out of cash

Virgin Media O2 reveals scammers’ texts to trick teens out of cash - Virgin Media O2https://news.virginmediao2.co.uk/virgin-media-o2-reveals-scammers-texts-to-trick-teens-out-of-cash/

Web top up page is broken

Just curious if O2 is aware that the web top up page is broken? Specifically when I want to enter my payment details. I can see it remembers my card, but the page automatically redirects me before I can insert the CVV. It redirects to the following b...