General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Very Poor Customer Service

All, Is it just me or is O2 Customer Service extremely poor??I've had an O2 phone service for years now, and while the service is working its great.However, when you need something done/changed and you need to engage Customer Services, then you had b...

Porting problem

@O2Lisa Hi,it looks like you have helped lots of people with porting problems. I ported my number over from ee last week and I cannot receive any text message or send any texts or receive any calls other than from the o2 network. I have spoken to lot...

Poor signal

Just 7 miles away from 'high-tech' Cambridge and the signal is so poor that I usually have to go outside the house to have a conversation. Yesterday, I sent a text message to my wife at 14.04hrs, she received it at 09.19 this morning! What am I payin...

Apple Watch Series 5 nike

Does anyone recommend this watch

SCAM CALL: 40% off if you hand OTP (One Time Passcode)

I received a SCAM call from “o2 headquarters” with an amazing offer of 40% off. Number 020 8610 9057. He sent through the One Time Passcode to my phone and then asked me to handover. Bear in mind he had confirmed no other details of mine. I work in C...

Incorrect default on my O2 account resulting of mortgage rejection.

Dear all, i hope some one can help me in this difficult time.I am opening this topic due to a default of 84 pounds payment showing on my O2 account on my credit file. This default is incorrect as the account was fully closed and completely cleared ov...

Hi I'm so unhappy

I never been so upset how staff treat me at the O2 storeHer name was Grace I asked her about a Sony 1v she told me if I want MasterCard I will have to have contract I said ok she said would you like to go sit down and talk about it I said ok so she l...

Picture texts

I am a controller for my local Blood Runners service and when on duty use a lot of texts to keep in touch with our driver/riders, normally from 1900 to 0600. I know to send pictures I get charged but not fo using Emojies? Instead of typing out replie...

Phone purchased and new line set up Fraudulently in my name

Noticed a hit on my credit score and after checking confirmed that and iPhone had been purchased in my name and delivered to my old address along with a new line set up again in my name. I contacted the O2 Fraud team(email, no acknowledgement ) and t...

Attempted Fraud

Last week I was contacted via a call to my mobile phone supposedly from my bank's anti fraud department, today I was contacted by a private number stating from o2 fraud (Both attempts were using the same scam) - this time they were attempting to log ...