General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Delivery Pin Code - Utter Shambles

Why does customer service get away with sending a delivery PIN code to the phone I lost last week abroad knowing I have just bought a new contract and sim! Wasted yesterday and today trying to get a delivery PIN code sent to my email address associat...

Upgrade Timing

I am considering upgrading but not sure if I should wait?

PAC code issues when switching to o2

Hi folks. I just signed up as a new customer and requester to port my old number using the PAC code provided by IDMobile (three network). The first time I tried this the system timed out and asked me to try again. The second time is said something li...

Applied for a new phone and haven’t received any updates

Hi I applied for a new phone and payed a deposit, I was told I was going to get a response in less than 24 hours and still haven’t received a response. kind regards kieran

Call from o2 but I'm not sure

Hi, I had a call from 020 3448 6246 claiming to be o2 and offering a deal where they just discount my bill... was this spam? Thanks

Best SIM Cards for Using Your Smartphone in the USA

I cannot vouch for the accuracy of this article, but it addresses a topic that seems to be raised on this forum most days of the week :- Best SIM Cards for Using Your Smartphone in the USA (kenstechtips.com)https://kenstechtips.com/index.php/best-sim...

final account payment

keep getting 'pay final account' messages although i was told when leaving there was no more to pay ? No invoice in my account etc ?

Number deactivated in error

used a PAC to bring a number from EE to o2 payg, the advisor then sold me a paym after this request was submitted. So he advised once the migration was done to contact o2 again to migrate o2 payg to o2paym.I did this and I have nothing but trouble si...

Complaint

Absolutely disgusting from O2, poor poor service. Just received a bill for over £100 for a couple of 2min calls I made to the US, one of the calls lasted literally 2 seconds and was £3. Disgusting that in this day and age they can charge that amount ...

Mobile Phones Direct cancellation on o2 Contracts

On March 23, 2024, an online purchase was made through Mobile Phones Direct for a Samsung Galaxy S24 Ultra device. The purchase included an airtime plan with o2. The cost of the device was £99.00, and the airtime plan was £60.00 per month for a 24-mo...