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PAC code issues when switching to o2

cjohob
Level 1: Joiner
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Hi folks. I just signed up as a new customer and requester to port my old number using the PAC code provided by IDMobile (three network). The first time I tried this the system timed out and asked me to try again. The second time is said something like "The phone number entered cannot be transferred as it's already an O2 number." (I was a Giffgaff customer in the past if that's relevant.) Anything I can do now or is my 20 year old phone number lost forever??

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MI5
Level 94: Supreme
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@cjohob 

Contact O2.

All ways here Guide: How to find help & contact O2 

Guide: Migration & porting into O2  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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