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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 39489 Views
  • 45 replies
  • 6 kudos

Nintendo Switch 2

Anyone ordered a Switch 2 (just console or the game bundle) from O2 on monthly payments? Just interested to know what your order tracking in your MyO2 has to say?

Benlfc by Level 9: Fired up
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  • 66 replies
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Android update

Just got update for Google pixel android 16 don't no what is happening with it don't really see any changes does anyone else have a clue

Pipstop78 by Level 12: Nimble
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Barred service

Hi All,My whole family phones are blocked for the past 36 hours and no repsonse form O2, really stressed out. My childrren phones too are blocked and cant commnuicate with them. went to o2 shop in the mornin, the fraud team says its blocked my number...

veera by Level 1: Joiner
  • 98 Views
  • 2 replies
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Voicemail

I am a O2 Pay Monthly customer. I am unable to turn voicemail off even after I have called 1760 several times. As I am going abroad , I need to turn it off. Has anybody had a similar experience and how to solve this.

Amitav by Level 1: Joiner
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  • 1 replies
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Worst ever customer service

First, the promised code for verification took 2 hours to arrive, then it asked me to add a title to my details, then, having done that, it demanded a bloody passport photo, then it sent me back to get another verification. This is the absolute pits ...

Incorrect Default

I recently applied for a mortgage that was declined due to a default on my credit report from O2 dated October 2023 that lasted till I paid off the amount owed after receiving a letter from Lowell’s.I've now looked into this and am sure the default w...

CP888 by Level 1: Joiner
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  • 5 replies
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Cancelling SIM only deal without the o2 number

Hello, I was given an o2 sim as an add-on to my broadband deal years ago to make it cheaper for the initial term. I never needed the sim, but accepted it because it made my virgin broadband deal cheaper. I have never used the sim, and did not set it ...

Jacob4 by Level 1: Joiner
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  • 1 replies
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Why is my 5G so bad? Worse than 4G actually...

So I have just gotten back from holiday in Greece, and while I was out there I did a speedtest and my down/upload speeds were 219Mbps and 131Mbps respectively. It was amazing. I get home to the south east in the UK, and run a 5G speed test here. 9Mbp...