Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
Posted on Virgin VIP area"Yes, we enabled support this morning on our new platform."
For information :- Virgin Media O2’s next generation 5G Standalone network now available in 500 towns and cities - Virgin Media O2https://news.virginmediao2.co.uk/virgin-media-o2s-next-generation-5g-standalone-network-now-available-in-500-towns-and-c...
Has anyone had issues redeeming a voucher code? Any help as been trying all say with no one to contact for support?
I have just returned from a 2-week trip to Kenya and have received a bill of £127 from O2 due to roaming charges. I purchased an e-sim for the trip, and was not expecting to pay O2 travel charges (£7 per day, which massively exceeds standard costs of...
I've finally been able to speak to someone at O2 who understands and has access to the Boostbox system. They confirmed that all existing Boostbox units will stop working in December 2025 due to the 3G shutdown, this includes the (rare) dual band unit...
I will be travelling to India later this year and need to be able to make and receive occasional phone calls and texts. It seems that the £7 a day bolt on is my best option but I am concerned that background data could inadvertently trigger the £7 ch...
I'm a PAYG customer. Can't access my balance since the update to the app on my Apple IPhone. All I get is the following message: "Well, that's embarrassing. Let's pretend that didn't happen... please try again." Fix needed. Thanks.
My gratitude to Toffikand the o2 customer service team working on the weekend on the 7th (and the 6th) of December 2025. They went above and beyond, with much thanks. On Saturday I got a very good deal on the phone customer services/retention/upgrade...
Opensignal have released their latest network experience report, and it's mixed results for o2.Despite improving on several fronts, they were well behind EE on most scores.Link to the report (and the website I fpund it on):https://5g.co.uk/news/ee-be...
O2 app as useful as a chocolate fire guard , try to use O2 app to see account it logs in but press continue and it logs out of it , whats up O2 calling yourselves a communications company is stretching it if an app wont work , think its time for a PU...
