General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 UK Hikes Prices for Some 30 Day Pay Monthly SIM Only Customers

We have already had a post about this and it looks like it was reported to ISPreview https://www.ispreview.co.uk/index.php/2025/08/o2-uk-hikes-prices-for-some-30-day-pay-monthly-sim-only-customers.html

Worst customer service EVER!!!!

Hi. Does anyone know how to help resolve issues please? I've had ongoing problems with O2 now for about 5 weeks! Phone is a waste of time as your just passed backwards and forwards to people who are absolutely useless at their jobs!!!! Many trips in ...

Charge to mobile not working

I have been using this for years and its suddenly stopped working. I had to speak to many people at o2 as they didn’t seem to understand what pay to mobile is. They said there is no restrictions on my account. So I contacted Apple, they said that on ...

Secondary Emails.,.Think We Know the Story

https://www.ispreview.co.uk/index.php/2025/08/virgin-media-o2-uk-users-struggle-to-access-secondary-email-addresses.html

OTAC Scam and O2 in the news again...

Advice offered given below the links to the story in the Guardian and the latest O2 guidance page... https://www.theguardian.com/money/2025/aug/25/o2-mobile-user-scam-deal-contract-phone How to avoid being scammed Always beware cold calls offering ey...

Frustrating - Customer Services

God ringing o2 is a lesson in patience and fustration, Got a text message from o2 saying a bill was overdue (its a legit text) with amounts that made no sense, and made the fatal error of calling customer services.. My god they are useless and incomp...

Billing glitch ?

Received my bill over the weekend.Twice.Both with the wrong account.About the same £ as normalNot sure Ford Motor Company spend as little as I do on mobiles though.Is this a widespread glitch does anyone know or should I be chasing it up ?

EveryoneChinese Voicemails

Hi everyone. Every now and again I keep getting random voicemails (had one yesterday), and they're a female speaking Chinese. Needless to say I delete them, but each time the alert says it's a voicemail from O2. Is anyone else experiencing this?.

Haven Campsites o2 Network Upgrade

Looks like o2 are trying to improve coverage finally at coastal locations via Haven Campsites https://news.virginmediao2.co.uk/sun-sea-and-stronger-signal-o2-to-upgrade-its-mobile-network-at-more-than-20-haven-holiday-parks/Love how they only mention...

Complaints team

Do the complaints team actually do anything at O2, in fact a better question would be is there a actual complaints team that exists at O2, I made a complaint weeks ago and received the standard fluffy reply and since then I've heard absolutely nothin...