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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 29076 Views
  • 45 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
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This is a message for O2 bosses if they want to keep O2 company as a global big phone service.

I was thinking I could use an O2 SIM card anywhere around the planet as the O2 company seemed to me to be a very big corporation...Sadly, once you leave Europe the glory of the O2 company is fading significantly and about this a big O2 company one ca...

donecek by Level 1: Joiner
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  • 33 replies
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Small Masts Trial

This is an excellent Initiative by o2, and shows what can be done when solutions are developed by techies rather than accountants.. And this shows that there isn't a one size fits all solution, so more this please VMo2 https://www.ispreview.co.uk/ind...

madasaf1sh by Level 76: Forum Legend
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Oops.

Already scooped...https://community.o2.co.uk/t5/Discussions-Feedback/Small-Masts-Trial/m-p/1702466/highlight/true#M131208Thanks, @madasaf1sh

pgn by Level 74: Whizz kid
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O2 idiotic billing alerts at MIDNIGHT

Just got to sleep and been woken by text alerts from 02 that my bill is ready - the exact same amount as last month. Sending alerts just before midnight not a good way to keep customers guys.

Diode by Level 1: Joiner
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Credit Checks

Hi, wondering if this is a common issue. I tried to upgrade my mobile earlier but was declined via O2 app at the checkout. Assumed it was an error and phoned them and it happened again. I have good credit with both Experian and Clear Score with no re...

Jennymac by Level 1: Joiner
  • 436 Views
  • 14 replies
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Shocking customer service

I gave 30 days notice to cancel my sim in Jan and nothing was done so did it again a month later and still not done so again a month later. I was on hold for an hour to be transferred to someone new to start all over again. Had someone promise to rin...

Appalling Customer Service

I had a sim which I cancelled a couple of months ago. I cancelled my DD as I no longer had a contract. I subsequently get an overdue e-mail stating I owe money. I called, was on hold for 45 mins, spoke to an agent who cut me off!!! Called back, been ...

kingkaz by Level 1: Joiner
  • 89 Views
  • 3 replies
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Business O2 customer services!

I messaged them on Twitter and got the following answer “We don't have access to business accounts via our social channels at the moment. We're working to support all our customers, however in the meantime you can call us on 8222 from your business m...

B_1982 by Level 1: Joiner
  • 95 Views
  • 1 replies
  • 0 kudos