on 30-01-2026 23:21
I'm a PAYG customer. Can't access my balance since the update to the app on my Apple IPhone. All I get is the following message: "Well, that's embarrassing. Let's pretend that didn't happen... please try again."
Fix needed. Thanks.
on 30-01-2026 23:41
We can't fix it here. You need to ask O2 Guide: How to find help & contact O2
In the interim, text BALANCE to 20202.