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Level 1: Joiner
Posts: 5
Registered: ‎05-01-2019

Search feedback

I noticed that the main O2 Search function produces no results when Voicemail or Voice mail is entered.

 

I would have thought a mobile phone service provider would have web pages providing users with details, including everything from the number to dial, to its set up and features.

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Posts: 108,271
Topics: 559
Registered: ‎04-04-2012

Re: Search feedback

@DRH We do here https://community.o2.co.uk/t5/How-to-Guides/All-you-need-to-know-about-O2-Voicemail-901/ba-p/547712
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 92,525
Topics: 751
Registered: ‎14-01-2013

Re: Search feedback

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Posts: 81,071
Topics: 575
Registered: ‎04-01-2009

Re: Search feedback

And the O2 web page here ::

https://www.o2.co.uk/help/digital-services/voicemail

....and you are quite correct the search produces no results though if you go to the help and support there is a direct link. It might be an idea to provide a search link. The search box there and on the community is not much use. Google is far easier and superior in every way.

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Level 68: Extraordinaire
Posts: 15,777
Registered: ‎31-03-2010

Re: Search feedback

Community search function produces this: https://community.o2.co.uk/t5/forums/searchpage/tab/message?q=Voicemail

I DO NOT WORK FOR O2



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Level 1: Joiner
Posts: 5
Registered: ‎05-01-2019

Re: Search feedback

Thanks for that. Just checked it again now and the search reply has been changed - taking a user to eventually find it. Did my comments prompt a change!
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Level 1: Joiner
Posts: 5
Registered: ‎05-01-2019

Re: Search feedback

Thanks for that. Just checked it again now and the search reply has been changed - taking a user to links that eventually reveal the search info. Did my comments prompt a change!
Highlighted
Level 1: Joiner
Posts: 5
Registered: ‎05-01-2019

Re: Search feedback

Thanks for that. Just checked it again now and the search reply has been changed - taking a user to the info eventually. Did my comments prompt a change!
Highlighted
Level 1: Joiner
Posts: 5
Registered: ‎05-01-2019

Re: Search feedback

Thanks for that. Just checked it again now and the search reply has been changed - taking a user to links that eventually reveal the info. Did my comments prompt a change!
Highlighted
Posts: 108,271
Topics: 559
Registered: ‎04-04-2012

Re: Search feedback

Most unlikely tbh.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)