Solved: Phone repairs

Anonymous · ‎16-04-2013

I have had a problem with my local O2 shop. My phone was returned as it was faulty within the warranty period. This was repaired and sent back to me. So far, no problem. The phone failed again 3 weeks later so I returned it again. This time it was returned without being repaired with the comment that the phone had been tampered with by an unauthorised repairer which was rubbish. The only people who had the phone was O2. The manager of the shop has refused to do anything about the situation even though logic would suggest that the "tamper" was done by the first repairer at O2.

Help!!!

perksie · ‎16-04-2013

Oh dear, it looks as if you will need to make a formal complaint:

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mob...

Let us know how you get on.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Anonymous · ‎16-04-2013

If your phone is still within the manufacturers warranty period (usually 2 years) I would suggest you deal direct with them - let us know how you get on.

perksie · ‎16-04-2013

Oh dear, it looks as if you will need to make a formal complaint:

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mob...

Let us know how you get on.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

MI5 · ‎16-04-2013

Yet another Anova screw up !!!!

When will O2 learn ???????

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎16-04-2013

Someone really needs to bring this fraud to trading standards attention

Anonymous · ‎16-04-2013

what on earth are o2 doing letting these cowboys carry out this mess