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Anonymous
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Re: PAC request by text to be available from Monday


@Cleoriff wrote:

Mmmmmm...well the guide will need updating Whistle


My thoughts entirely 

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Posts: 1,034
Topics: 8
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Registered: ‎13-07-2008

Re: PAC request by text to be available from Monday

A guide has already been produced covering the new process. It’s live on EE, 3, Vodafone and Virgin that I am aware of. Probably live on other networks too since it has to be live by Monday

 

https://community.o2.co.uk/t5/Pay-Monthly/Cancelling-your-contract-An-updated-guide/td-p/1234852

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Posts: 79,896
Topics: 572
Registered: ‎04-01-2009

Re: PAC request by text to be available from Monday


@davethorp wrote:

A guide has already been produced covering the new process. It’s live on EE, 3, Vodafone and Virgin that I am aware of. Probably live on other networks too since it has to be live by Monday

 

https://community.o2.co.uk/t5/Pay-Monthly/Cancelling-your-contract-An-updated-guide/td-p/1234852


That was quick..... sweat smile

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Posts: 1,034
Topics: 8
Kudos: 154
Registered: ‎13-07-2008

Re: PAC request by text to be available from Monday


@jonsie wrote:

@davethorp wrote:

A guide has already been produced covering the new process. It’s live on EE, 3, Vodafone and Virgin that I am aware of. Probably live on other networks too since it has to be live by Monday

 

https://community.o2.co.uk/t5/Pay-Monthly/Cancelling-your-contract-An-updated-guide/td-p/1234852


That was quick..... sweat smile


On the ball me 😂😂

 

Plus I wrote the original cancellation guide which has become depreciated by STAC codes so was best to update it

 

I don’t know if O2 have implemented the process yet as I don’t have an O2 sim in a phone to try. They don’t seem to have the options in myO2 yet though which are also a requirement

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Posts: 79,896
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Registered: ‎04-01-2009

Re: PAC request by text to be available from Monday

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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: PAC request by text to be available from Monday

Good morning guys sun

 

Here's the latest update on this:

 

The new switching regulation comes into force from today (1 July 2019) and all our customers will be able to make use of this new switching service from then as per the regulation - you can find more information here.

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
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If you'd like to take part, why not register? Smiley Happy
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Posts: 86,399
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Registered: ‎14-01-2013

Re: PAC request by text to be available from Monday

[ Edited ]

Thanks for the confirmation @EmilieT 

Page bookmarked wink

 

Also can we have the updated guide here https://community.o2.co.uk/t5/Pay-Monthly/Cancelling-your-contract-An-updated-guide/td-p/1234852  by @davethorp added to the Index Of Community Guides please (and the outdated guides removed)

*The Game Is On*

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Posts: 100,152
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Registered: ‎04-04-2012

Re: PAC request by text to be available from Monday

Thank you
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 79,896
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Registered: ‎04-01-2009

Re: PAC request by text to be available from Monday

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Level 11: Motivator
Posts: 577
Registered: ‎27-05-2019

Re: PAC request by text to be available from Monday


@jonsie wrote:

Good to see O2 all ready to go with this 😃


@jonsie 

 

I think it wasn't a case of being a 'nice to have', I'd imagine there'd have a been a large fine to pay if it wasn't ready to go.

 

We'll never really know of course but I wonder how many PAC codes have been requested today across the operators in the UK.

 

It's a completely useless but interesting figure nonetheless.

 

#Ineedtogetoutmore

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I don't work for O2 but have an interest in networks (including mobile) and IT (which is how I earn my living)