O2's rubbish service is becoming legendary...

[Anonymous]

So I get this phone call from an 02 call centre. On Monday

The usual "are you happy" . and, Does anyone else in the house want to upgrade.

So I said yes, my partner does. Someone took all the details, and because he got the birthday date wrong, the order fell through. No word from 02, just cancell the order.

So my partner calls 02, because nothing is happening. Gets told the first order is cancelled. Would she like to try again. Yes, says she. Ever hopeful. Gerts on the line to a girl with a speed speaking problem...

Now, three days later, a text message to the land line phone that was unintelligable, and still no phone has arrived. And again, no word from 02 as to what's happening - or not happening.

Called 02, "Where's my phone?"

It will be there tonight between 6 and 10pm - It wasn't.

I can log in to the new phone account, and see the new number, and the contract COST.... very nice. BUT...

It's now Friday - one week since this nonsense was started, and my partner still has no new phone.

It's looking very much like something out of a Monty Python sketch.

Do you people seriously do business this way?

[jonsie]

Must just be me but I'm finding the community all over the place this morning. Confusing trying to play catchup.

[MI5]

Yeah, it's a problem of multiple threads on the same subject.

[Cleoriff]

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@jonsie wrote:

Must just be me but I'm finding the community all over the place this morning. Confusing trying to play catchup.

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You missed the worst of it...Multiple O2 travel threads needed merging. I nearly had to have a lie down