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Anonymous
Posts: 0

O2 Customer Support Email Address

[ Edited ]

Has any got the O2 Customer Support Email Address?

 

It would be much appriciated! 

 


 

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Posts: 115,706
Topics: 571
Registered: ‎04-04-2012

Re: O2 Customer Support Email Address

Click on "Contact us" at the bottom of every web page for a variety of contact options....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Posts: 84,041
Topics: 580
Registered: ‎04-01-2009
Level 2: Apprentice
Posts: 6
Registered: ‎04-04-2012

Re: O2 Customer Support Email Address

The contact form now appears to be the only way to send a message to O2 and as a result the who support process has become disjointed.

 

I opened a query a few days ago and had a response today, the response came from mycare@o2mail.co.uk and the footer on the email said I could contact them using that email address.

 

When I replied, however, I received the following:

 

Hello O2 Customer Thanks for your email. We can tell that you've not sent this email to us using the form on our website. Because we need some of your personal information to be able to answer your query, please can you click on the link below and complete the contact us form: https://www.o2.co.uk/apps/help/help The form you're going to fill in, will ask for all the details we need from you. We're doing this so that we can answer your query straight away. If we don't have the right personal information in your email, we'd have to email you back asking for it. This is because we need to make sure we're talking to the right person before we can answer any questions about someone's phone or account. Please be aware that we won't be replying to the email you've just sent us and please don't reply to this email as it's been automatically generated. Thanks again for emailing and we hope to hear from you soon. O2 Telefónica O2 UK Limited, Registered in England No 1743099. Registered Office: 260 Bath Road, Slough, Berkshire SL1 4DX

 

In other words, in the middle of an ongoing case I need to return to the "contact us" form repeatedly and I am unable to quote any of the message they have sent me as the text box isn't big enough.  On top of that, because I have to use this form I have to enter all of my details every time I need to respond to them.

 

If anyone from O2 reads this can I suggest O2 rename Customer Service to Customer Disservice?  It seems more apt now.

 

Posts: 27,019
Topics: 247
Registered: ‎29-07-2008

Re: O2 Customer Support Email Address

That doesn't seem right, I have reported it to the Community Manager.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Anonymous
Posts: 0

Re: O2 Customer Support Email Address

Thanks guys, that doesn't seem right. I'll try to get it fixed!

Cheers,
Leonard
Anonymous
Posts: 0

Re: O2 Customer Support Email Address

Hi All 

I am also looking for an email address to contact customer services as have recently moved to South africa and changed our contarct phones to PAYG to hold onto our numbers as we had both had them for 10+ years. The contact us takes you to a page that cant answer the questions and then only contact option is a phone number which due to cost dont really want to call. Just want a customer services email address to detail all of the issues that they need to solve......Please help

 

Posts: 27,019
Topics: 247
Registered: ‎29-07-2008

Re: O2 Customer Support Email Address

[ Edited ]

You can email from here:

 

https://www.o2.co.uk/apps/help/help

 

It's also worth remembering you need to make a chargeable call at least every six months to keep the Pay and Go numbers active.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Anonymous
Posts: 0

Re: O2 Customer Support Email Address

i am so angry witht the way i am being treated as a o2 coustomer and it horried

Posts: 99,061
Topics: 765
Registered: ‎14-01-2013

Re: O2 Customer Support Email Address


@Anonymous wrote:

i am so angry witht the way i am being treated as a o2 coustomer and it horried


Hi @Anonymous This thread is nearly 3 years old...if you start a new one and tell us the problem we may be able to help you?

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