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Anonymous
Posts: 0

New sim query

hi, I've purchased a new p&g o2 sim for my hubbys old 02 Galaxy s4. It has a phone number on the card so following the enclosed instructions I popped it in his phone and it still said no sim. I tried to top up and sign into my o2 to send an activation code but neither were successful or had any effect. 

Any ideas?

Posts: 108,933
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Registered: ‎04-04-2012

Re: New sim query

Assuming it is inserted correctly, it sounds like a dead sim card.
Where did it come from?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Registered: ‎14-01-2013

Re: New sim query

Sounds like a dud sim?

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Re: New sim query

We do need more info like what was the activate by date on the sim ( I am an o2 star trader and have be careful my sims are valid when I give them out for free) 

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Posts: 108,933
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Registered: ‎04-04-2012

Re: New sim query

[ Edited ]

I pointed out to Tesco some sim cards they had by their tills which ere past their activate before dates.

They would have been sold quite innocently had I not pointed it out.

I also received a sim directly from O2 recently that was dead and wouldn't activate at all, no matter what I tried.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: New sim query

Purchased at local b&m store, activate by May 2016, says big bundles on front and states p&g. Card has ssn, mobile and other numbers on back. Phones unlocked but prev used as o2 anyway.

Posts: 108,933
Topics: 561
Registered: ‎04-04-2012

Re: New sim query

It should work as soon as you put it in.
Try another sim in the phone and if that works the sim is faulty.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 93,021
Topics: 751
Registered: ‎14-01-2013

Re: New sim query

[ Edited ]

@Anonymous wrote:

Purchased at local b&m store, activate by May 2016, says big bundles on front and states p&g. Card has ssn, mobile and other numbers on back. Phones unlocked but prev used as o2 anyway.


Big Bundle sim? Also stuff purchased by B&M is usually cheap but the date states it should be valid...

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Anonymous
Posts: 0

Re: New sim query

Thanks guys! 

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Registered: ‎04-01-2009

Re: New sim query