Solved: Re: Chat not initialized

Anonymous · ‎13-02-2015

Anyone else having a problem with livechat? 7 times my 'livechat" has "not been initialized". I've tried the phone line but there doesn't seem to be an option that covers my query and I can't get a person. Anyone got any ideas how to communicate with O2??

MI5 · ‎13-02-2015

When you call on 202 select option 2 then zero and you will be put through to an agent.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

MI5 · ‎13-02-2015

When you call on 202 select option 2 then zero and you will be put through to an agent.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎13-02-2015

thanks, will give it a go.

jonsie · ‎13-02-2015

With regards to live chat you can try a different browser or clearing cache and cookies.

You are better speaking to someone though....

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS