General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Data Performance Concerns

I've been an O2 customer since 2001 and throughout that time have always been 100% happy - until now. I get the feeling they have over subscribed and the network simply cannot cope. I realise I'm generalising, but anecdotal online comments suggests t...

Sudden Unexplained Drop in Phone Reception levels

I live in CV22 area. In the last 6 weeks it has become impossible to hold a phone conversation indoors or outdoors for more than 30 seconds before the signal fluctuates from 1/2 bars GPRS to no service. Before that for years it has been on the poor s...

O2 REFER A FRIEND IS A COMPLETE SCAM

You dont get anything - Nothing! And theres no-one you can complain to! I was referred to O2 by a friend on the 7th July, I took out a 12 month contract and it went live on the 9th, its now the 29th and I have heard absolutely nothing. I know it take...

public apology

I want to publicy apologise to any memebers that I may of offended over the last coupel of days MI5, Jonsie in particular. I am sorry if i have offended you guys, I am a nice guy and a helpful guy that loves to help, I just get a little defensive som...

Resolved! no signal Swindon

im in SN5 5PB and yesterday and again this morning i have not been able to make or receive phone calles and use the internet, the only thing that seems to work is text. im on 3G can you please let me know what is happening in this area

Resolved! Help please!

Hi there, I'm not at all technical minded but need some help....I'm in France and for the last 4 days my phone (Samsung Galaxy mini 3) won't connect to any network at all. It's always worked here and everyone else in the house has a signal. I've manu...

Pricing of boost box

I get a very poor signal if any inside our property .After much too-ing and fro-ing i have at last found that O2 have a boost box which is exactly the same as the vodaphone suresignal unit and both are made by Lucent actel.The only difference is that...

Resolved! Very Bad data connection in W11

hi there, it has been 10-15 days that the data connection in this area is really very bad inside apartment, pages don't load, have to wait very long - and used to work very well. I have reported to O2 phone support and the network guys twice, every n...

Resolved! Sms to Russia

I have a windows iphone and until the beginning of July I was able to send a sms to Russia with out any problem, now I am unable to, even if I reply to an incoming sms, yet it is deducted from my credit when I send the sms. I am able to send them to ...

Resolved! My balance doesn't show up when I top up with my Pay & Go account

Yes. Hello. I'm the ghost of Marie Joseph Gabriel Antoine Jogand-Pagès, and I have a Pay & Go account with the Francoist regime of the Telefonica corporation (for convenience purposes only I assure you). Unfortunately, my balance hasn't been showing ...