Solved: Fitbit error message 'post code invalid'

Anonymous · ‎12-04-2015

trying to claim my free fitbit. After I type in my IMEI (it says im eligible) and select a size, I enter my shipping details and after clicking 'confirm my order' it comes up with a 'post code is invalid' message!

I have tried typing it differently (spaces, upper case, lower case etc...) but still no luck? web chat wasn't of much assistance. anyone else having this issue?

Toby · ‎20-04-2015

Hi guys,

I'm aware some of you may have had trouble claiming your Fitbit as part of the current promotion. I'd like to confirm the correct website to claim this on is https://www.o2fitbitoffers.co.uk/ - you'll need your phone IMEI number handy. If you have any further issues claiming, please let me know via PM.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

jonsie · ‎12-04-2015

It seems to be a problem with the site as others are having the same problem

http://community.o2.co.uk/t5/Discussions-Feedback/free-fitbit-charge-is-this-a-con/m-p/867012/highli...

Any news on this yet @Toby

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎12-04-2015

Good to know im not the only one. Thank you for the reply

MI5 · ‎12-04-2015

You are the 3rd one to report this issue on here.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎15-04-2015

Just checking that you put in billing address and not delivery address.

Mind you I had trouble with site for a week, Now I have got through and have an order confirmation No and will be delivered in up to 2 weeks whoopwwee

Cleoriff · ‎15-04-2015

Someone else this morning said they just changed the way they entered the IMEI and it went through..?

Veritas Numquam Perit

Toby · ‎20-04-2015

Hi guys,

I'm aware some of you may have had trouble claiming your Fitbit as part of the current promotion. I'd like to confirm the correct website to claim this on is https://www.o2fitbitoffers.co.uk/ - you'll need your phone IMEI number handy. If you have any further issues claiming, please let me know via PM.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.