General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Discounts

I have been with O2 since before the change from "Cellnet", and yet I get nothing back for my loyalty. NHS staff get a discount. I retired from the NHS 18 months ago, and yet I am not entitled to a discount. I am a Service Veteran, and Service Vetera...

O2 Coverage Checker - Fit For Purpose or False Advertising?

Frequently on this Forum we have customers who come on and say that they signed up to O2 based on the Coverage Checker only to find the reality is anything but that that o2 advertise.The Coverage Checker is a computer simulation and whilst the o2 web...

Aldi and its own smart phone, Tesco to follow

Ok so Aldi have now launched their new smart phone, to be honest cosmeticly its not the best however cosmetics are not important its what lays under the cover.. So what does this mean? Launched at £79.99 i think their are more better looking phones a...

Returning Customer, New to Community

Hey peeps I am a returning to O2 after a stint with one of the members of "Big 4" (EE is one company in my eyes since merger) whom i have other services with elsewhere after being shamefully lied to about services and so called "perks" which i won't ...

o2 Dongle

HiMy son bought an o2 dongle for our holiday for his laptop, it was rubbish. It was very slow and he had to keep reinstalling the software for it to work. Sometimes it woudn't reinstall at all. wouldn't buy one again, waste of money. Anyone else had ...

Resolved! Virgin Media Tube Wifi and o2

Us London folks have free wifi in certain tube stations courtesy of a deal with Virgin Media. However, i have had issues getting it working with my o2 mobile. Where it previously worked fine. The Virgin splash screens allows me to click on the o2 dro...

Resolved! o2 Priority Moments

Loved o2 priority moments and the freebies given out in July. But now its August, seems to have been scaled back. Got a Upper Crust lunch on Monday but appears to be no Coke zero today. Is the promotion going to carry on?

Resolved! Skydrive - accessing photos

For the third time my windows phone has been returned to me and despite selecting backup and skydrive options I cannot work out how to get my photos back on my phone. Any process steps on how to do this would be appreciated.

Data Performance Concerns

I've been an O2 customer since 2001 and throughout that time have always been 100% happy - until now. I get the feeling they have over subscribed and the network simply cannot cope. I realise I'm generalising, but anecdotal online comments suggests t...

Sudden Unexplained Drop in Phone Reception levels

I live in CV22 area. In the last 6 weeks it has become impossible to hold a phone conversation indoors or outdoors for more than 30 seconds before the signal fluctuates from 1/2 bars GPRS to no service. Before that for years it has been on the poor s...