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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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Strange but True !! 3G Data Speeds Depending on Tariffs.

So On friday night i was at friends house in Rotherham where we were doing some testing on o2 3G and 4G speeds versus there own Fibre Broadband. So I have an iPhone 6 and on 3G was getting 25.38Mbps down and 2.98Mbs Up which was amazing.The Fibre Bro...

darrengf by Level 28: Ingenious
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Resolved! 3G Signal in Cheltenham Town Centre

Hi, Before I contact O2 support with this, I was wondering whether there are any other residents of Cheltenham on here who have absymal data performance in the town centre. I appreciate the large volumes of people (although surely not significantly l...

Anonymous by Not applicable
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Fraud email

Hi all, I have received an email with the sender as "O2 UK". The email is about an EU law is changed so that O2 is due to refund us some money, than it asked you click here and take you to an login page where you need to input your "username" and "pa...

Anonymous by Not applicable
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Sad BT continue rip pockets

Hi All, this is very sad news for all who were hoping BT will lose power and cancel all landlines which youneed when you make contract for broadband. They will get even more power now that we will haveto pay for service which no one use anymore http:...

Anonymous by Not applicable
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Resolved! Swapping to a Nano sim

Hi My wife has just upgraded her phone and given me her iphone 5. The iphone 5 has a Nano sim card but my Samsung S4 mini has a micro sim. I want to try out the Iphone but would also like the option of reverting back to the Samsung if I didn't like t...

Anonymous by Not applicable
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Resolved! Stolen phone

Daughter at uni got phone stolen but phone registered in my name, she reported it online, block wasn't put on for 24 hours meanwhile bill had been run up of £170, phoned 202 for help but useless. O2 were to send new sim, never appeared, went into loc...

Anonymous by Not applicable
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Resolved! Customer Service

I brought the subject of customer service up back in 2012 when I received some poor, in my opinion, service. It's reassuring to see that in 2014 nothing's changed.I have four contracts with O2 and I think now is the time to take my business elsewhere...

Anonymous by Not applicable
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Resolved! o2 altering my phone settings?

When I recently got a pay as you go o2 sim and registered (and downloaded the app) i noticed that my phones Internet default homepage was changed from my usual one to the o2 one.This seems to have been done automatically and... without my permission....

Anonymous by Not applicable
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Resolved! 4G coverage

I just noticed over the last couple of days that my data signal is becoming stronger and even picked up 4G a couple of times. Perhaps they are running tests as I get a 4G signal in my town centre or at least a strong HSPA+ signal. Either way, channge...

anticpated by Level 30: Meditator
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  • 7 replies
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