General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! i phone 5 s purchase nightmare

I have an i phone 3 GS pay and go, and it is finally on its way out.Easy, why not buy another I phone from the O2 on-line store you say!That's exactly what I have attempted to do.About 4 weeks ago I found a very nice I phone 5 s at the O2 shop online...

Resolved! Unlimited text LIMIT

I have just been informed by o2 that text messages that go above 160 characters are charged as a media message. Can anyone tell me if this is something new or as it been in for a while?I find it appalling

Flapy Birds ''Rare''

Dear friends I have decide to buy SG S4. From all sites coming offers with some Flapy Birds RARE game which I never heard about until it come out that no more downloads will be available. Dont want catch bird flu or have any animal in my fone, even c...

Resolved! random configuration text at 4:20am not happy

Thanks for waking me up at 4:20am with a configuration text for post pay can't get back to sleep now how in considerate of you pay monthly customer oh and internet was already set up

Resolved! MMS delivery notifications

Hi, I took out a 24 mth contract with O2 for the first time on 4 Jan and as I was on holiday for most of Jan I'm only now getting to find my way round my phone and customising it. I cannot believe that after 2 online discussions with gurus and now a ...

Resolved! New handset

I have just had my new handset delivered this morning and it does not have the plastic screen cover which every new product has. Is this ok or they sent me used one?

WHAT ARE 'VOICE' CHARGES ON MY BILL?

Hi I have recently looked at my monthly bill and noticed £5.00 for 'voice' charges.Does anyone know what exactly this is.......perhaps voicemail?! Also, I have been hearing that phone companys are charging MMS charges when you use the 'enojis' in you...

Resolved! want to upgrade my phone, just want a package for making calls and txts, can you advise me please

02

TARIF AND NEW CHARGES

Not at all happy that you have changed (as you say adjusting the ptice of my tarif - well I too will be thinking very hard if I want to stay with 02 when my Contract runs out on 24th May 2014.Unhappy customer

Resolved! ON HOLD 45 minutes

Please explain why i'm still in a queue for 45 minutes to cancel my contract? How can a organisation that makes significant amount of money not hire enough staff to answer the bleeding phone! SO frustrating. The day we establish a law to enable custo...

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