what the hell????

[Anonymous]

contract started in april last year i've had 3 phones because they have been faulty and the most recent one the screen broke so i got it sorted on insurance.. was told it would arrive today, had someone wait in all day long and it never showed up.

was told that they would call me back after i had a go at them on the phone (moaning is becomming more and more the norm now with O2) i declined the call back because i know what their call back actually is... i wait 2 days and they don't call back so i call them and so the cycle goes on..

i asked when the office would be free for me to call and i was told WEDNESDAY.. are they having a laugh???

what the hell has happened to O2?? they used to be a good reliable company but now all i want to do is leave and never come back...

[madasaf1sh]

Not sure why you have added to an 11 year old post @GN1 and one that has nothing to do with your issue

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this