General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Advice here for coronavirus and cant pay bills

I finally got through to o2 customer services after days and days. They were hopeless at helping. They told me I'd be charged extra for non payment of direct debits and said if I can't afford to pay my bill to just cancel the direct debit (which I'll...

Cancelled contract but still being charged

I cancelled a contract 2 years ago and they still taking money for past 2 years . I was told a £600 refund will be with me in 5 to 15 days so phoned again and now refusing to give me a refund . I cancelled 2 years ago on live chat and they say there ...

Data Cap removal

I read on the news that O2 is in the list of providers to have the data cap lifted due to the pandemic. Is this effective for all users using O2 or should I call wether I'm eligable for it?

Can’t get hold of customer services

I’ve been trying to contact 02 by phone but lines don’t seem to be open. Tried online chat instead hundreds of times but still not available. Any other ways I can get hold of customer services?

Positive feedback - Mark(legend) - Upgrade team Personal info20

I recently changed my tariff through the myo2 app but it was't going to take effect for 19 days and I had run out of data and when I tried to buy more it wouldn't work. I called and was repeatedly cut off whenI tried to get through to customer servic...

Complaint and Subject Access Request

Hi, I'm hoping someone can please provide me with the correct phone number and email addresses for the following departments;ComplaintsSubject Access Requests I have previously contacted the credit referrals team about an error showing on my account ...

Data usage error

Hi all,in these strange days and having been deprived of any data due to some kind of error by O2, I note that another provider has just given its customers unlimited data during this crisis - free! What about it O2?

Scam

I have received a text from what appears to be a UK mobile number advising me that there is a payment account problem with my bank. The text contains a link to "update" details. Is this a scam?

COVID-19 - Extra Data

HelloVirgin and Sky are offering their customers extra data due to COVID-19 - is 02 offering something similar?

Media text message

I've had a couple of texts messages under the title 02 alert.. the message reads "you have been sent a media message from ............... (mobile number quoted - unknown to me) . View it at www.o2.co.uk/m/ by typing in your mobile number and pin .......