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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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PAYG - Two New Tariffs

I have just noticed O2 have two new PAYG Tariffs, There is now a £10 tariff with 7GB data and unlimited mins/texts. And a £20 Tariff with 30GB data and unlimited mins/texts. So there are five PAYG Tarrifs in total now: £5 - £10 - £15 - £20 - £30 You ...

Anonymous by Not applicable
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O2 4G speed

Hi, I've been a very happy O2 customer for more than 2 years, barely noticing any issues with the connection. My up/down links were so much better than the dodgy wired "broadband" that I discontinued the wired connection and just stick with the O2 4G...

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0x1D by Level 1: Joiner
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New O2 contract-free (pay as you go) options go live

Changes: £10 big bundle: Now 7GB. Was 6GB£15 big bundle: unchanged at 15GB£20 big bundle: reinstated. Offers 30GB£30 big bundle: unchanged at 100GB, but offers 500 international minutes to 29 countries. Bundles no longer available to new customers: £...

michael80 by Level 2: Apprentice
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Speed and coverage

I’ve just switched back to O2, I was with them for years, a good 10 or 15 years back. Since then I’ve been with Three, who despite the reputation were very very good. Constant, consistent 4G signal and 5G at home (which is in a semi-rural location). ...

Pipefish by Level 1: Joiner
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New handset advice

I am looking for a new handset. I am not the best at tech and currently have a three year old Sony Xperia. Prior to this handset I was used to Samsung. As with everyone my phone contains my life.Owing to remote working my phone has to contain a multi...

Credit Referrals Team

How long do the Credit Referals Team typically take to respond? The automatic reply states they typically respond with an outcome in 3 working days but I emailed them nearly 3 weeks ago and still no response ... Any advice/help is appreciated!

how would I go about giving a compliment

I upgraded my phone yesterday in the Solihull Touchwood store and had a brilliant experience with Jaspriya. I would really like her to be recognised for the excellent way she dealt with me

LWr by Level 1: Joiner
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Calls to say I’ve missed called someone when I havent

Over the last week I have revived 2 calls from mobile numbers and people I don’t know claiming they have had a missed call from me. I’ve checked my outgoing calls and nothing Is showing to suggest that I have made either of these calls. I’m concerned...