Solved: website crashes one word Joke - Page 8

Anonymous · ‎12-09-2014

I can not believe that with all the time you have had to prepare and knowledge of how many people will be trying to pre order you still cant get your IT ready. NOT WORKING. GATEWAY ERROR 502. Sort it out or buying elsewhere.

Anonymous · ‎12-09-2014

@Anonymous

Are you able to advise WHY you can't upgrade?

jonsie · ‎12-09-2014

Make sure you get good coverage with EE before you move network.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

aldaweb · ‎12-09-2014

@Anonymous wrote:
One word for O2 and not just it's website.......UTTER JOKE.

That's two words.

Good luck with EE

iPhone 14 Pro (O2 ), S23U (EE), iPad Pro LTE (EE), .

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Anonymous · ‎12-09-2014

Yes @Anonymous, I can.

I tried to upgrade on tuesday but because my account has been with the 'Fraud' department since June, when one of the O2 advisors was speaking to 2 customers via online chat at the same time and managed to 'mix up' the details allowing the other person to change usernames and passwords and gain access to my online account, I was only able to speak to the Fraud department who apparently close at 5pm, without their authorisation, I was unable to speak to anyone about my account or upgrade, I was assured by one of the managers today that all had been resolved and that I could speak to the upgrade team, which I did only to be told that because my current phone has a battery fault and will not switch on I can not upgrade because they need to send me a code to veryify the upgrade. Instead they can give me the same deal that is £3 more each month because it is not on O2 refresh (meaning I'm tied to the 24 month contract) and for some reason does not need the same verification process. Win Win for them but not so much for me.

EE can't be any worse

Cleoriff · ‎12-09-2014

@aldaweb wrote:
@Anonymous wrote:
One word for O2 and not just it's website.......UTTER JOKE.

That's two words.

I thought the same @aldaweb ....but then realised i may have missed an earlier post...

Veritas Numquam Perit

Anonymous · ‎12-09-2014

@Anonymous this should be quite easy to resolve.

Place your sim in another phone that is able to accept your o2 sim. Perhaps an old phone or borrow an old phone from a friend. Any old phone will do so you can receive a text.

Then upgrade!

Anonymous · ‎12-09-2014

PLEASE REFER TO THE THREAD "NEXT DAY DELIVERY" as the OP is posting different stories in two threads

@Toby @Anonymous can the threads be merged in some way please?

MI5 · ‎12-09-2014

@Anonymous wrote:
EE can't be any worse

You think

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