unordered sim mess up!!

[Anonymous]

I'm very dissatisfied, I never ordered a sim nor did I want to have to go to the 02 shop new years eve get a replacement sim which still isn't working I left my daughter for a trip to London had no internet as the sim mess up messed my new year up.
3 hours spent finding where I had to go as I had no Sat nav and rely on my phone. Couldn't speak to my family contact my poorly daughter and spent hours in the cold lost.

Absolutely disgusted with the service as soon as my contract is up if not before I will be cancelling.
Protocol should be in place so this doesn't happen to anyone else.

Regards Daniel

[Anonymous]

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@Anonymous wrote:
Thank you band of britgers5

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It's ok. 

All our agenda is , is to see if we can help you reach your goal of being able to use the Network I assure you. 😄

[Anonymous]

we have all tried to help you, we are going round in circles giving you advice which you aren't listening to & just repeating yourself & no clearer as to what your actual problem is. Do as others have suggested please & contact cs on 202 or pop back to your local store as we are all customers here & cannot access your account

[Bambino]

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@Anonymous wrote:

Has this thread died now?

Everybody got bored and gone home?

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No, I don't think so, but I think the OP may have disappeared. To be honest, I still don't understand what the problem is, and I really don't think anyone here is going to be able to give the OP an answer she'll be happy with. I think she needs to go back to the store where the problem originated, and hopefully they'll be able to get her back on the network.

[Cleoriff]

I have read this thread from start to finish...and was really confused. However there is an old saying...'too many cooks spoiling the broth'

Now before anyone takes offence at that, I just meant there really was too much info being given from many different sources and the OP clearly wasn't processing all of it. I do realise the initial post wasn't clear though... #just saying..

[Bambino]

You may very well be right @Cleoriff but it wasn't just the initial post that wasn't clear. People were asking questions but the OP wasn't answering them, and that just generated more questions. I don't know why the OP thought any of the comments were rude or sarcastic, because I don't think any of them were. 

[MI5]

Which is why I bowed out 4 pages ago.
I'm happy to discuss with the op by pm if it would help and work through the issue 1 step at a time but ultimately the shop that issued the sim card needs to activate it if it's not already activated.
There is also a potential account issue which may need sorting first (account bar due to a reported phone loss for example) as a mistake may have been made by CS in the first instance.

[Cleoriff]

I agree @Bambino  No one was being rude at all. 

However I came back here and read the whole of the thread for the first time ....and I just thought there was possibly too much help being offered in an attempt to understand the OPs problem. I did say I didn't want to offend anyone by what, after all, is just my personal opinion...

[Anonymous]

Maybe the OP is trying the live chat... I feel sorry for them if that's the case

[Anonymous]

I left after the first 2 or 3 pages then I saw it had escalated with no end in sight & was well confused

[Anonymous]

It is. Its called multitasking. Yet again with the insults.