unordered sim mess up!!

[Anonymous]

I'm very dissatisfied, I never ordered a sim nor did I want to have to go to the 02 shop new years eve get a replacement sim which still isn't working I left my daughter for a trip to London had no internet as the sim mess up messed my new year up.
3 hours spent finding where I had to go as I had no Sat nav and rely on my phone. Couldn't speak to my family contact my poorly daughter and spent hours in the cold lost.

Absolutely disgusted with the service as soon as my contract is up if not before I will be cancelling.
Protocol should be in place so this doesn't happen to anyone else.

Regards Daniel

[Anonymous]

Thank you. But I can't callout. 😊

[Anonymous]

Saying that o2 shop couldn't understand me because non of you can. Shall I refer to your comment

[Bambino]

I really do think you need to go back to the store. We are just customers here. We have no access to your account, or the ability to switch a sim on or off. Only an O2 store or O2 Customer Services can do that.

[Anonymous]

Do you have a landline, if so use your home phone to contact CS

[Anonymous]

Or perhaps a friends phone which is on O2 to call them on 202 which is a free call.

[Anonymous]

I gather that but I got asked questions since my complaint. I'm very busy so it is rushed.

[Anonymous]

Thank you band of britgers5

[Anonymous]

Brothers sorry

[Anonymous]

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@Anonymous wrote:
Saying that o2 shop couldn't understand me because non of you can. Shall I refer to your comment

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Clearly they did not understand your problem, because they didn't fix it.

I also asked if english was your native language or not because if not, there may be somebody here who speaks your language.

[Anonymous]

Has this thread died now?

Everybody got bored and gone home?