on 12-09-2014 11:21
on 12-09-2014 11:21
Hi All,
I need some help and advise please......
Recently my partner checked his Experian credit report as we are applying for a mortgage soon and upon checking this he saw that he had a default on his account from O2 going back nearly 2 years. He left O2 and went to 3, when doing this there was an outstanding balance left on his account which he did not realise. As soon as he realised this he called up and paid the £58.00 immediately, we then went on to contact O2 as he had never being made aware that he owed the money, he has never owed money before and had a perfect credit rating now thanks to the absolute space cadets that are O2 we are now going to struggle to get a new home. They not once have tried to ask for the money back and considering they are a telecommunications company I think it is pathetic. I have being in contact with all sorts of departments from credit referrals, web team, customer service and now complaints review. Please can someone help me as all we want is the default form the account removed as it is completely unfair, how are you meant to pay a bill which you do not know about?? To say I am angry and at the end of my tether would be an understatement and would like some advice as to what route to take next. I have read many articles online where O2 have done exactly the same thing to other people and they have removed the default. O2’s customer service is shocking and I would never return to this big bully company, when the new iphone 6 comes out I shall most defiantly be moving to EE. Any advice would be greatly appreciated
on 13-09-2014 13:40
on 13-09-2014 13:40
on 13-09-2014 13:41
on 13-09-2014 13:41
Hope this gets resolved uickly for you.:smileyhappy:
13-09-2014 13:52 - edited 13-09-2014 13:53
@Anonymous I have sent you a Private Message - you should see a small icon of an envelope top right of screen. Click there.
Gerry
on 13-09-2014 14:28
on 13-09-2014 14:28
Determination and perseverance is the key....Good luck to you
Veritas Numquam Perit
on 18-09-2014 19:11
on 18-09-2014 19:11
so the plot thickens.....O2 called me today as i contacted the complaint review service to advise me that they would not be removing the default as this would be fraud and that they had tried to contact 4 times, 3 times by letter and once by email. After they had relayed this information to me i asked them to call Daniel and relay this information to him where she then went on to say to him that 1 letter and 1 email was sent. I have previously checked the entire email account that O2 had on the account and not i cannot find 1 email requesting payment. This is not the first time that i have had conflicting stories from O2 customer service advisers regarding how many times they had contacted, i would go to say this is probably the forth time i have been told a different storie. They then went on to advise me that the no longer held the information on the account as they only keep up to six months so there is no way of forwarding me the original email, does this sound right?
I cannot put into words how infuriating this company is and their so called "customer service".
Could anyone please advise me if what i have been told today is correct or in fact is a load of codswallop??
on 18-09-2014 19:14
on 18-09-2014 19:21
on 18-09-2014 19:21
I'm not sure it's right you should be getting the forum admin involved in this. It has gone to the credit referrals team and should now be reffered to the complaints review service.
on 18-09-2014 19:51
on 18-09-2014 19:51
@Anonymous As you have already contacted the complaint review service perhaps you should now send a letter to the CEO of O2 by recorded delivery outlining your complaint and that different departments within O2 are telling you different things whilst also confirming that you had no notification requesting payment.
It is entirely possible that an email was sent to an o2.co.uk address that you weren't monitoring and which has subsequently been closed by O2.
on 18-09-2014 21:24
on 18-09-2014 21:24
on 18-09-2014 21:28
on 18-09-2014 21:28