Re: unable to process your latest bill

chris8164 · ‎26-03-2020

have others had a text saying O2 we were unable to process your latest bill? then asking for details. I'm treating it as a scam.

MI5 · ‎26-03-2020

@chris8164

It's a scam.

Ignore it and block the number.

Do not click any links and report the text to 7726 (free)

O2 advice here https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Jules74 · ‎26-03-2020

Had the same today. Looks very dodgy so blocked immediately. Checked my O2 account which was fine. I forwarded the msg to O2. The txt number was: 07393 911062 for reference. (suspect that they are not operating in the UK)

MI5 · ‎26-03-2020

@Jules74 wrote:
Had the same today. Looks very dodgy so blocked immediately. Checked my O2 account which was fine. I forwarded the msg to O2. The txt number was: 07393 911062 for reference. (suspect that they are not operating in the UK)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎26-03-2020

These are going out in their thousands unfortunately.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS