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unable to get in touch with o2 via phone or chat - useless!!!!

Anonymous
Not applicable

Why is it, that when it's 8pm on a friday night, o2 don't answer their 202 phone number or answer their live web chat? I thought they were open until 9pm? Or am I wrong??? Probably can't be bothered to work on a friday night!

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perksie
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They are open until 9pm weekdays, must be a bit busy with the new phone sales.

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Anonymous
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I have been on hold for 1 hr and currently 18 minutes, I am totally commited to buying a new phone but they dont seem to want my money...... 4 minutes left

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MI5
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Indeed, as it's S6 launch day so phones lines likely to be jammed.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Anonymous
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Try around 8.30am
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jonsie
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Anonymous
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well, on hold for an hour last night and no answer. on hold for 30 mins again today and still no luck. This is ridiculous. Maybe they need more staff to answer their phones. Also their chat is not being answered by anyone. 

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Cleoriff
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It doesn't help you but as others have said it's probably to do with the launch of the S6. This was the scenario when they launched the iPhones in September slight_frown

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