twice today phone disabled by o2 as reported lost stolen when it wasnt

[Anonymous]

twice today 10am and again 5pm my phone said not connected to network phone 02 told it was reported lost/stolen both times told them this not case both times phone put back on with in mins. Second time i was told not been put back on in morning, I said it was as i took calls and made calls and sent text.
This not 1st time this happened it seems anyone can phone 02 say found phone quote number and phone is disabled. Rather good trick if you run a business and your competitor phones up and gets your phone cut off, more business for them. Surely o2 can call the number and say we had this phone reported of lost/stolen and give us password so we dont cut it off, or phone landline number that we put on our account.
any one else had this happen ?

[MI5]

Maybe set up a code word then you could pass it on to a friend if you needed them to block phone for you?

[jonsie]

Yes that's what we used to do when I worked there but asking millions of customers to do that would be nigh on impossible and people don't think about it until after the fact.

It may be the way forward for anyone worried about this to set one up now. The message and codeword is displayed prominently on the screen when an adviser goes into the account.

[Anonymous]

my ans is 02 to phone number thats been reported lost or stolen and ask for the random letters of password that they always ask you .... easy if phone not stolen then person answering phone if is owner then would know password also leave it so you could at least phone provider or 999 these are free numbers