taking o2 to court

[cyrillicguy]

Hi

Back in August O2 has mis-sold me a Nexus7 tablet contract. Tried to sort it out with their complaints team with no luck, and now seem to be hitting a brick wall with the Ombudsman Services as well. However, still do believe O2 were in the wrong and they did mis-sell, therefore planning of taking them to court should that be my last resort.

As this would be my very first court case of this kind, I'd appreciate any help in terms of directing me the right way. I mean as basic as how do I start and where do I go etc :). I'm guessing that certain things and procedures could depend on where I stay, so just to let you know that I stay in Scotland.

Thanks in advance for any help at all.

Cheers

Eric

[Bambino]

There's no one here qualified to advise you on legal matters, and this really isn't the place for anyone to do so. Send a private message to Toby, as you've been invited to do.

[Toby]

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@cyrillicguy wrote:
(Toby, thanks for ur good intentions, do you think it still can be resolved with O2 at this stage though?)

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I won't know until we talk about it Eric, but I would assume so yes.

Cheers

[viridis]

It's never too late until it's too late.

[jonsie]

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@viridis wrote:
It's never too late until it's too late.

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It's too late.....

[Anonymous]

Also the Laws in Scotland may be slightly different to that in the Uk.

Good luck.

[viridis]

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@jonsie wrote:

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@viridis wrote:
It's never too late until it's too late.

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It's too late.....

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Only cuz you're like 8 hours ahead.

[jonsie]

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@viridis wrote:

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@jonsie wrote:

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@viridis wrote:
It's never too late until it's too late.

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It's too late.....

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Only cuz you're like 8 hours ahead.

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Seven actually 

[viridis]

So my point stands, it's not too late,,, for an hour

[Bambino]

If after speaking with Toby you're still intent on taking this further, you might want to read this:

http://www.adviceguide.org.uk/scotland/law_s/law_legal_system_s/law_taking_legal_action_s/what_is_a_...

[cyrillicguy]

bandofbrothers

It was an online offer, and the purchase was done via the O2 website, however under the supervision and with the help of a member of O2 staff in one of their stores.