Hi,
I raised my complaint with O2 on 8th July, via email, and apart from a reply asking for my phone number, I have had no responses, despite asking for an update a couple of times. So I logged the same complaint via the Resolver website on 8th August, so that I can follow the correct process in order to raise it with the Ombudsman, as the earlier posts suggest that's the likely outcome I can expect.
I have asked for an update via Resolver a couple of times, and of course, no response. Sad really, as I have been with O2 for 30+ years, and until the last 12 months, I never had any problems with them.
I intend to change provider when my contract ends next March, because this organisation has lost the plot, and sometimes, all we can do is vote with our feet 😊
If I end up in the same position as @Cybrsloth92, hopefully I can come back here and ask for some suggestions about what to do then.
