really annoyed with O2 my complaint hasn't even been acknowledged

[danwill183]

I have raised a complaint via email to the CEO directly, the CEO office and the O2 complaints email and no one is answering me 

lutz.schueler@virginmedia.co.uk
CEO's_office@O2.com
complaintreviewservice@o2.com

[madasaf1sh]

@danwill183 

It can take upto 8 weeks for the complaint to be dealt with,  and if you have emailed both you will have made a rod for your own back. 

You just need to be patient sorry.. 

[danwill183]

that is correct, but they first need to make initial contact with the customer to make sure they have the correct information to carry out the investigation and then it can take up to 8 weeks 

[Enlli]

Well, there is absolutely nothing we can do here as a customer to customer Community.

Most of us know what O2 say and what they do can be different at times.

[madasaf1sh]

To be fair @danwill183  you should be providing all the detail that they need in the initial email, and o2 should then contact you by email to say they have it.... 

CEO office doesnt exist anymore (i know the email address that is used and that aint it), Lutz never replied or cares to be honest even on X )

But that is moot as there is SFA that anyone on this community can do, and you will just have to keep on with them

[danwill183]

Or just move provider and get away from O2, as I am still within my cooling off period

[madasaf1sh]

@danwill183 

Just cancel and move then .. you will need to contact o2 Guide: How to find help & contact O2  and all the details are here https://www.o2.co.uk/help/device-and-sim-support/returning-your-device

[Enlli]

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@danwill183 wrote:

Or just move provider and get away from O2, as I am still within my cooling off period

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Probably for the best

Guide: Cancelling Your Contract 

[Cybrsloth92]

6 months mines ongoing went to ombudsman and o2 haven't even actioned ombudsman's orders

[Oxonian]

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@Cybrsloth92 wrote:

6 months mines ongoing went to ombudsman and o2 haven't even actioned ombudsman's orders

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And I have already made a suggestion for you @Cybrsloth92 on another thread in the last twenty minutes. 👍