18-07-2024 12:18 - edited 18-07-2024 12:40
18-07-2024 12:18 - edited 18-07-2024 12:40
I have raised a complaint via email to the CEO directly, the CEO office and the O2 complaints email and no one is answering me
lutz.schueler@virginmedia.co.uk
CEO's_office@O2.com
complaintreviewservice@o2.com
18-07-2024 12:30
18-07-2024 12:30
It can take upto 8 weeks for the complaint to be dealt with, and if you have emailed both you will have made a rod for your own back.
You just need to be patient sorry..
18-07-2024 12:34
18-07-2024 12:34
that is correct, but they first need to make initial contact with the customer to make sure they have the correct information to carry out the investigation and then it can take up to 8 weeks
18-07-2024 12:46
18-07-2024 12:46
Well, there is absolutely nothing we can do here as a customer to customer Community.
Most of us know what O2 say and what they do can be different at times.
18-07-2024 13:28 - edited 18-07-2024 13:30
18-07-2024 13:28 - edited 18-07-2024 13:30
To be fair @danwill183 you should be providing all the detail that they need in the initial email, and o2 should then contact you by email to say they have it....
CEO office doesnt exist anymore (i know the email address that is used and that aint it), Lutz never replied or cares to be honest even on X )
But that is moot as there is SFA that anyone on this community can do, and you will just have to keep on with them
18-07-2024 13:37
18-07-2024 13:37
Or just move provider and get away from O2, as I am still within my cooling off period
18-07-2024 13:44
18-07-2024 13:44
Just cancel and move then .. you will need to contact o2 Guide: How to find help & contact O2 and all the details are here https://www.o2.co.uk/help/device-and-sim-support/returning-your-device
18-07-2024 13:44
18-07-2024 13:44
@danwill183 wrote:Or just move provider and get away from O2, as I am still within my cooling off period
Probably for the best
Guide: Cancelling Your Contract
29-07-2024 14:26
6 months mines ongoing went to ombudsman and o2 haven't even actioned ombudsman's orders
29-07-2024 20:40
29-07-2024 20:40
@Cybrsloth92 wrote:6 months mines ongoing went to ombudsman and o2 haven't even actioned ombudsman's orders
And I have already made a suggestion for you @Cybrsloth92 on another thread in the last twenty minutes. 👍