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phone contract

Anthonysmyth
Level 1: Joiner
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hi , im still paying for my daughters phone contract she upgraded back in jan for the latest iphone now shes not around im having to carry on paying for this , she still has the phone but put another sim card in from O2 , i dont know what to do and do i have any options ? PLEASE HELP

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MI5
Level 94: Supreme
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@Anthonysmyth 

The minimum term / cost of the contract has to be honoured from a financial point of view, so you either need to keep paying the monthly contract or pay off the device plan and cancel the unused airtime portion.

Guide: How does O2 Refresh work? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 153294 Posts
  • 653 Topics
  • 29271 Solutions
Registered:

@Anthonysmyth 

The minimum term / cost of the contract has to be honoured from a financial point of view, so you either need to keep paying the monthly contract or pay off the device plan and cancel the unused airtime portion.

Guide: How does O2 Refresh work? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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