o2 lack of loyalty rewards - Page 2

Anonymous · ‎19-05-2015

Ive never written anything on here regardless of how irked ive been but i guess today i had an incentive.

Being an o2 customer for probably a decade sometimes paying bills in excess of £200, i thought the least that loyalty would get me was a new phone at in the least the same price or tariff as the competitors (no less mind).

I refused to switch to the competition even when they offered me better deals, but the day my choice became match a deal every one else offers or leave, the company was happy to end our relationship.

I could not believe staff telling me to find a friend to use their personal rewards and that "o2 rewards" is unique just so they could compete with their own price hike. FYI i can (and will) have 20% off Vodaphone through work already and every company that offers the phone had a parallel anytime upgrade anyway... Tesco, Voda..all of them. Good luck with these guys..hope your experiences leave a less bitter taste in your mouth.

MI5 · ‎03-08-2015

I got a cracking deal just last week.

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jonsie · ‎03-08-2015

The deals are there depending on who you get to speak to. I got a loyalty discount from retentions too.

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Anonymous · ‎05-08-2015

@jonsie wrote:
The deals are there depending on who you get to speak to. I got a loyalty discount from retentions too.

Good for you @jonsie but I have to say that it is an utterly appalling situation if it is indeed true that it depends on "who you get to speak to"! That makes a complete nonsense of the notion I have seen propounded in this Community that all O2 customers are treated the same. Surely it is time to have a clear and unequivocal statement from O2 Customer Services as to what the truth is. Perhaps @Anonymous could take this up with the relevant people in O2?

MI5 · ‎05-08-2015

Same with Sky. virgin etc.
Of you don't ask you don't get....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎05-08-2015

Any company can offer you deals whatever they say their policy is. If they want to retain your business they can offer an incentive.

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Anonymous · ‎05-08-2015

@jonsie wrote:
Any company can offer you deals whatever they say their policy is. If they want to retain your business they can offer an incentive.

Yes indeed and that is fair enough @jonsie- provided they do not fob others off with the lie that ALL customers get the same deals!