19-05-2015 13:20
19-05-2015 13:20
Ive never written anything on here regardless of how irked ive been but i guess today i had an incentive.
Being an o2 customer for probably a decade sometimes paying bills in excess of £200, i thought the least that loyalty would get me was a new phone at in the least the same price or tariff as the competitors (no less mind).
I refused to switch to the competition even when they offered me better deals, but the day my choice became match a deal every one else offers or leave, the company was happy to end our relationship.
I could not believe staff telling me to find a friend to use their personal rewards and that "o2 rewards" is unique just so they could compete with their own price hike. FYI i can (and will) have 20% off Vodaphone through work already and every company that offers the phone had a parallel anytime upgrade anyway... Tesco, Voda..all of them. Good luck with these guys..hope your experiences leave a less bitter taste in your mouth.
03-08-2015 21:17
03-08-2015 21:17
03-08-2015 22:16
03-08-2015 22:16
The deals are there depending on who you get to speak to. I got a loyalty discount from retentions too.
05-08-2015 11:49
@jonsie wrote:The deals are there depending on who you get to speak to. I got a loyalty discount from retentions too.
Good for you @jonsie but I have to say that it is an utterly appalling situation if it is indeed true that it depends on "who you get to speak to"! That makes a complete nonsense of the notion I have seen propounded in this Community that all O2 customers are treated the same. Surely it is time to have a clear and unequivocal statement from O2 Customer Services as to what the truth is. Perhaps @Anonymous could take this up with the relevant people in O2?
05-08-2015 11:53
05-08-2015 11:53
05-08-2015 11:55
05-08-2015 11:55
Any company can offer you deals whatever they say their policy is. If they want to retain your business they can offer an incentive.
05-08-2015 11:59