o2 lack of loyalty rewards

on 19-05-2015 13:20
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on 19-05-2015 13:20
Ive never written anything on here regardless of how irked ive been but i guess today i had an incentive.
Being an o2 customer for probably a decade sometimes paying bills in excess of £200, i thought the least that loyalty would get me was a new phone at in the least the same price or tariff as the competitors (no less mind).
I refused to switch to the competition even when they offered me better deals, but the day my choice became match a deal every one else offers or leave, the company was happy to end our relationship.
I could not believe staff telling me to find a friend to use their personal rewards and that "o2 rewards" is unique just so they could compete with their own price hike. FYI i can (and will) have 20% off Vodaphone through work already and every company that offers the phone had a parallel anytime upgrade anyway... Tesco, Voda..all of them. Good luck with these guys..hope your experiences leave a less bitter taste in your mouth.
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on 19-05-2015 13:25
O2 long since speed matching competitors and loyalty has been removed from their dictionary. The only incentive to stay with o2 these days is coverage and a Refresh contract. Always go for the best deal for yourself bit check coverage using P&G sims before committing to a contract.
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on 19-05-2015 13:39
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on 19-05-2015 13:39
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 19-05-2015 21:08
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on 29-07-2015 15:52
Interestingly I've just been phoned by O2 as my contract is up shortly stating that as I've been with them for years, I have a 'loyalty bonus' and can get various deals including a tablet for 40% less... free phone contract for a year would be what I actually want, but found it odd I was offered something without asking.
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on 29-07-2015 15:59
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on 29-07-2015 15:59
If indeed it was o2, maybe they are realising that fair deal for all alienates all contract customers.
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on 29-07-2015 17:18
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on 29-07-2015 17:18
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 29-07-2015 19:52
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on 29-07-2015 19:52
Not sure it would have actually been O2?
Veritas Numquam Perit
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on 29-07-2015 20:18
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on 29-07-2015 20:18
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on 03-08-2015 21:13
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on 03-08-2015 21:13
6 months ago I was given a reasonable loyalty discount by O2 for staying and renewing my contract.

