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Loyalty discount. Text to 21500 not working

viridis
Level 56: Guvnor
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When texting loyalty to 21500 you get the response:

 

Thanks for your text. We just need a few more details and then you're good to go. Please can you send us the keyword LOYALTY, your existing phone number and all additional Pay Monthly Phone numbers to check your eligibility

 

So, I respond with the text of: loyalty *main number, *upgrade number.

 

Now, normally you get a text saying:

Thanks, we've just got to check things over, and we'll text you in a day or two 

 

 

But, I'm getting this response:

O2: Thanks for your text. We can now start to reward your loyalty with 10% back on all your top-ups with O2 Rewards. We'll text again to confirm everything soon

 

 

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MI5
Level 94: Supreme
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FUBAR innit

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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jonsie
Level 94: Supreme
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Oh dear, typical O2 [Removed] systems

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