Appalling customer service
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on 09-07-2022 11:32
Hi so I have been a customer for over 10 years… so old it was even called BT cellnet at that point. I have all my family accounts with O2 as well. More fool me. There is no customer service and loyalty does not get rewarded. In the last 24 hours I have been lied to and policy put in front of common sense. All I wanted was my sons birthday present delivered to a different address. Something they have done previously and said they would do. Then they would not. When I said I will take my business elsewhere they actually did not care at all. The arrogance and lack customer focus was astounding. What a fool for giving them my money all this time.
I will be speaking to the company I work for to get them to move the business account as well which has many 1000s using it. Be warned people I feel stupid for sticking by an organization that could not care less…
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on 09-07-2022 16:45
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on 09-07-2022 16:45
Good luck in getting your company to break a contract and cause inconvenience to 1000's of users, just because you can't get a device delivered to a different address.
I can see the response from your IT and Procurement Team
O2 have for a long time only allowed delivery to either the customers home address or a work address, and nothing else.
A lot of networks are now implementing this, and I have just had the same with EE, where they wouldn't even deliver it to one of their shops... It is does to protect o2 and the customer from Fraudulent orders..
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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on 09-07-2022 16:55
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on 09-07-2022 16:55
Do not worry about my procurement department they factor good service in at the top of the selection criteria…
As for having it sent to the work address would have been a lovely option… clearly your information is a bit out of date…
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on 09-07-2022 18:06
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on 09-07-2022 18:06
Not really a colleague had a phone delivered to the office a week or so ago...
Your procurement team will already get good service, as when you spend over a certain amount with any company you get better service, dont think I have ever queued, and get a reply from my account manager usually in the hour...
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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on 10-07-2022 08:37
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on 10-07-2022 08:37
Quite funny… let us see if they get good service… good service is a cultural, training and empowerment thing. I suspect it is rotten throughout when you actually test it.
Confirmed no work option… guess was just unlucky who I spoke to??? Or maybe the good service people were just not working that day…
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on 10-07-2022 10:53
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on 10-07-2022 10:53
Just like in all companies you have the full gamut of excellent and should be fired on the spot employees and I am sure your company is the same....
If you think you could do better, I am sure o2 would be happy to look at your CV...
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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on 15-07-2022 13:05
Can't think why you think 02 customers services is awful I think they are fantastic

