o2 iphone insurance

[Anonymous]

hi there 1st post here so lets go

went off on holiday over a month ago came back reported my iphone volume switch has came out (iphone 3g 8gig) over 12 months old
got the insurace £10 a month

o2 insurace accepeted the claim , but they dont have any phones in stock

this has now been going on for 2 weeks , and got a snoty letter back off them this morning saying tough we dont know when we are gettiing them in stock ya just have to wait (words to that effect)

not happy in the least

i asked for the new 3gs , they said no straight away

i pay all my bills ontime (DD) so thay cant throw that back in my face

any help guys nd no i`m not bothering with the ombudsman (waste of time)

[Anonymous]

u may need final response direct from ace as they are the underwriter

[Anonymous]

u may need final response direct from ace as they are the underwriter

See thats the bit that ****** me off, why the hell should we have to go chasing around ACE when we are O2's customer...It's them who should be trying to keep us happy and sort this out.

[Anonymous]

just called o2 insurace , same old story (recon phone) rejected again

[Anonymous]

u may need final response direct from ace as they are the underwriter

See thats the bit that ****** me off, why the hell should we have to go chasing around ACE when we are O2's customer...It's them who should be trying to keep us happy and sort this out.

after u write to ace they must give u there final descion within 8 weeks

[Anonymous]

So what do I need to include in the letter to ACE?

[Anonymous]

hello

just to let you know new boxed 16gb 3gs arrived this morning

hope you all get yours sorted

[Anonymous]

Having exact same problem as you guys. Been waiting 6 weeks for replacement 3g 8gb handset. Finally gave up and accepted recon which arrived Monday (I have to say it was in pristine condition, no scratches whatsoever and came with charger, headphones, instructions and a 1 year warranty) Went straight to Vodafone shop to take out a contract with them for Iphone 4 and they offered me £175 for the recon handset. Whoop whoop whoop - goodbye O2.........

[Anonymous]

Called up to chase it up. Spoke a nice gentleman, tbh most of the staff I've dealt with have been excellent, it's not THEIR fault. Trust me I've been at the other side of it.

Anyway, was expecting to be told to wait, but it's been escalated within O2, not to insurance so I'll be interested to hear why that's the case. Normally O2 would let it run it's course with Insurance unless you specifically request to escalate.

[Anonymous]

Having exact same problem as you guys. Been waiting 6 weeks for replacement 3g 8gb handset. Finally gave up and accepted recon which arrived Monday (I have to say it was in pristine condition, no scratches whatsoever and came with charger, headphones, instructions and a 1 year warranty) Went straight to Vodafone shop to take out a contract with them for Iphone 4 and they offered me £175 for the recon handset. Whoop whoop whoop - goodbye O2.........

is thinking doing the same, after paying off rest of my contract and seelingthe new phone i would cost me about 120 quid to get out of the contract and walk away from o2

is seriously thinking of doing just that

[Anonymous]

Having exact same problem as you guys. Been waiting 6 weeks for replacement 3g 8gb handset. Finally gave up and accepted recon which arrived Monday (I have to say it was in pristine condition, no scratches whatsoever and came with charger, headphones, instructions and a 1 year warranty) Went straight to Vodafone shop to take out a contract with them for Iphone 4 and they offered me £175 for the recon handset. Whoop whoop whoop - goodbye O2.........

is thinking doing the same, after paying off rest of my contract and seelingthe new phone i would cost me about 120 quid to get out of the contract and walk away from o2
is seriously thinking of doing just that

Well I will be doing that, but not until I get a new phone from them. and selling it back to them with O2 recycle haha