o2 email

[Anonymous]

O2 EMAIL - to be removed on the 1st November 2013?!! Why???

I understand that from the 1st of November 2013 that o2 will take away the emails available for o2 customers on this date.  It is disgusting when you come to think about it as there are over 250,000 customers out of a possible 30 million people that currently use o2 email's.  What I can not understand is why o2 do not just provide better advertising on the subject matter as they do with TuGo the application to make calls on wireless.  Also a very important note is o2 is a big company which employs 1000's of people which is highly successful in selling and buying mobile phones as well as providing contracts.  Why then on this basis does o2 not keep o2 email and try and expand this through advertising?  There is a big chunk of people that use o2 email's and now we have to change email address with Gmail and hotmail (both I might add with junk mail attached) and you can't even use your email address you had before as this is not accepted on the other websites.

It is going to cause a lot of of upset business customers as well as residential customers to complain about the email's being withdrawn as originally it was simple to base the email address with o2 on just your name without adding numbers or letters after this with the other email providers who are over prescribed.

I have been a loyal customer with o2 for almost 10 years because I believed that they provide good quality contracts for good prices but now the loyalty side of things is being damaged because you cant have what you really want an email address with just your name and o2.co.uk at the end of it. 

I think that it is just a money saving technique which is going to prove a disaster with the loyal customers of o2.  All that needs to be done is reduce the servers to meet the capacity of a million customers potentially and when they have met that quota through possible advertising slowly re-increase the servers to provide better space for new email addresses with o2.

Please let me know what you all think about the subject matter and please show your frustration even more if you have an email address with o2 or better still if you did not know they even existed!

Adrian (deciding whether I really am a loyal o2 customer) 

[Anonymous]

Hi Smudge247 and Welcome to the forum.

I wish it was for happier circumstances that you join the forum.

Their are quite a few threads running on this greatly discussed subject.

You are not alone being upset with the ongoing situation regarding what is happening with 02's e mail services.

As far as we know this is not going to change so I would try to start being a little pro active and start changing your other services that currently uses your e mail address.

Take care.

[Anonymous]

Going to be bye bye o2 when my contract is up had my o2 e mail for years and it's going to cause a lot of aggravation changing everything

[Anonymous]

I am discusted that O2 is stopping email service with very little notice. I have been a loyal O2 'Pay Monthly'and email customer for over 10 years with a simple email address (without . or underscores, numbers etc). Prior to that I had the same email address with the predecessor 'Genie'. To glibly say in the O2 email that, quote 'if you use the email address as a log in for online services etc', of course I do. The deletion of O2 email will cause me havoc! From a very upset 'Silver Surfer' 

[jonsie]

This obviously affects different people in different ways but the simple fact is that we all will have to make changes. I have used this for registering on so many different websites over the past 20 years or so that it is impossible to remember them all. But at least I don't use it for email purposes due to the reliability and lack of options with it. It was at best very basic.

[Anonymous]

Hi I've just joined this forum as a result of the impending email withdrawal by O2.
I have been a customer for probably 15 years. A few months ago, I signed up for the 2 year business contract combining home phone landline, mobile, and broadband. I am now faced with the huge task of changing all my settings and I, like a lot of people in this forum am very angry.
I have written to O2 complaints asking for a withdrawal from my contract (without penalty) - I have about 18 months to run, but I consider their action to be a breach of contract.
I am further angered by another matter. After signing up for this business deal, I went to speak to the anger if my local O2 shop in Oxford. I complained that I could not take full advantage of using my mobile at home as the signal was poor (thick walls don't help).
'Not a problem' , he declared, 'O2 have an answer for that, it's called TU GO' . He went straight on line to register me any five minutes later declared 'Problem solved, you are all signed up and ready to go'.

Great, I thought...but it wasn't to be. Ever since that day, I have been trying to use TU GO and every time I try accessing it I'm told it does not accept usage by my type of account.
So being a business customer was not the good idea I thought it would be.

I will await the response from the email I sent.

[Bambino]

The email service was free, and not part of your contract, so I don't know where you think the breach is? Signals indoors are never guaranteed. It isn't O2's responsibility to check to see what your reception will be like before you take out a contract, it's yours. 

When you went into your local store, did you tell the person you were speaking to that you were on a business contract? I believe that O2 can supply boost boxes for business contracts, not TuGo.

[Anonymous]

Hi All

I think after being a very loyal customer for over 8 years, I think is is disgusting that O2's customers have not been given more time to sort out their own email.

O2 will not even forward any O2 email received after 1st November. After receiving the email and reviewing what I will do next, I have sent out CV's to prospective employers with my O2 address so I am now going to have to update them very quickly.

I went into town into the local O2 shop. I asked the advisors there, what the full intentions of O2 will be with the email being shut down. I was flabbergasted that none of the staff knew this was going to happen then an advisor returned from his break and and told us he had found out from a customer. I cannot believe that staff in O2 shops have not been made aware of this fact. The other advisor was disinterested and was doing personal stuff on the PC and the other advisors attitude was disgraceful. This about sums up O2, they will lose business because of this, after all "who has heard of a communication company without email" I intend to complain in writing about the attitude of the staff in the shop I was in today and also inform O2 that I will be moving my business to another company, after all there are plenty of them and I am sure they all have email!!!

I used to run my account online, but due to the closing down of email, I am not taking a chance with trying to carry on so I have requested "paper bills delivered by post" This will ensure continuity during the time of this changeover as I am not prepared to take the risk. I have been told by an advisor tonight that it has been set up and it is free to me(I doubt it is free to O2) I copied the conversation just in case things change. - Very disgruntled O2 Customer.

[adamtemp64]

As a business customer I would never dream to use a generic email address for our business.

The loss of o2 email is an inconveniance but the cost of getting your own domain name and just getting an email host is so cheap and creates a profesional look to your company. Plus you can create a website as well.

If with o2 business if you take office365 from o2 that will do the email hosting and webhosting etc.

A google search will provide a long list of companies to use.

[adamtemp64]

@ smudder123 You will not be affected as you have business broadband which was not sold to sky it was onlt consumer contracts