General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Dispatch Unit pretending to be O2

I've had several calls from "The Dispatch Unit" who gave me the impression that they were part of O2, wanting to talk about my contract. Firstly, they aren't O2 and it seems fraudulent for them to pretend that they are. Are O2 aware of their shady ac...

Resolved! what are the different ranks

Could anyone clarify the difference between a quartermaster and an overseer and a gunner? who exactly is employed o2 and who exactly is a customer? I would find a readily displayed list helpful. Ps Jonssie in the asylum now so not hot wet and sticky ...

Resolved! O2 cancellations and O2 complaints are shocking to deal with these days

After our iPhone 4 stopped working properly, I phoned o2 who wanted £240 to end the contract just to upgrade, then the upgrade price was £129 for a new iPhone 5, even though Carphone Warehouse are offering the same deal on the same contract for FREE ...

Resolved! Malicious calls

Last night - at midnight I repeatedly received nuisance calls from an O2 customer. I reported this to O2 and was told that they would take no action - I should phone the police or change my phone number. I am surprised that a company like O2 is happy...

Resolved! Do O2 care about their customers anymore?????????

So.... you call up 2 months ago to change your billing date... the advisor messes up and the billing system as well by the sounds of things. You start to recieve text messages saying that restrictions will go on... So you call up again, and then get ...

Resolved! David O'Halloran

Hear you are continuing to charge a contract for an 18 year old student in Scotland called David O'Halloran who has been missing for 12 weeks and is now presumed dead. His mother, who is lovely, now has this upsetting constant reminder every month. H...

Resolved! What is happening with the service tonight?

Ok, so o2 are closed and the service on my phone has gone. Shows I have signal but when trying to make calls it is saying I am not connected to the network??? Anyone else having these issues?

Resolved! O2 Travel

Do I have to inform O2 before I travel to activate the O2 Travel service. Or will this kick-in automatically when I'm abroad. My pay monthly account mentions that I have an bolt-on for O2 Travel included.Cheers, Iggy

Resolved! How often does refurb stock come in?

Hey guys, I ordered a new (refurb) pay monthly phone this morning and everything went through fine. When it came to dispatching a little later, I got a text saying it was delayed and that they would let me know when the phone was coming back in stock...

Resolved! Network Coverage they lie

If you go onto 02 site and check the Network Coverage the site lies and the maps they provide lie. Post code DL10 does not get any coverage, if you want to make a call you have to go outside far away from buildings, normally you need to go out into t...